Urban Outfitters Key Holder

Urban Outfitters•Oak Brook, IL

16d•$17 - $17•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. As a brand representative, the Key Holder leads by example to uphold a service culture and provide extraordinary service. They use customer feedback to improve interactions and deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup. The role also supports floor leadership, team development, visual standards, store operations, and communication. Key Holders help maintain an inclusive work environment, support new-hire onboarding, and contribute to daily meetings and store initiatives.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in providing extraordinary service and cultivating genuine customer connections; use customer feedback to improve interactions.
Deliver an omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Participate as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects with the store management team.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, support inventory accuracy and product-loss reduction, and comply with company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Stay current with and respond to communications; share information with the team and participate in daily meetings, store initiatives, and brand focuses.
Develop new skills, respond openly to feedback, and enhance customer experiences through positive and authentic interactions.