Key Holder-Team Leader

Vera Bradley • Michigan City, IN

10d • $14 - $20

About The Position

As a Team Leader - Keyholder, you support store leadership in achieving sales goals by working alongside store associates and providing daily direction, communication, and training. You motivate the team to provide an amazing shopping experience and build brand loyalty with every customer interaction. You serve as a brand ambassador by consistently modeling and upholding Vera Bradley’s core values.

This role drives sales, supports customer and community outreach, and promotes campaigns that build brand awareness and lasting customer relationships. It also includes suggesting products to meet customers’ needs, supporting merchandising and operational procedures, maintaining visual standards, and keeping the store organized and inviting.

The position requires availability for evenings, weekends, and holidays to support store opening, closing, and peak business needs. Physical demands include constant walking and standing; frequent bending, stooping, and reaching; strong sensory skills; and regularly lifting 10–35 pounds, with occasional lifting up to 55 pounds and the ability to push or pull more than 55 pounds.

Requirements

• At least 18 years of age.
• Retail experience and/or prior management experience.
• Availability to work evenings, weekends, and holidays.
• Ability to meet the physical demands of the role, including constant walking and standing; frequent bending, stooping, and reaching; strong sensory skills; consistently lifting 10–35 pounds; occasionally lifting up to 55 pounds; and pushing or pulling more than 55 pounds.

Nice To Haves

• People-oriented disposition.

Responsibilities

• Work with the team to exceed sales goals, drive store traffic, convert customers, conduct community and customer outreach, promote campaigns, and build lasting customer relationships.
• Motivate and inspire the team using Vera Bradley’s core values.
• Recommend products to meet each customer’s needs and drive results through add-on selling and customer outreach.
• Execute and improve daily operational procedures, support visual standards, and maintain an organized and inviting store environment.
• Act reliably, uphold Vera Bradley’s core values, and follow company policies and procedures.
• Provide daily direction, communication, and training to store associates.
• Support store opening, closing, and peak business needs.

Benefits

• Incentive eligibility based on achievement of company and store metrics.
• Generous product discount.
• Paid volunteer time off.
• Pet insurance.
• Holistic wellness program with no-cost access to financial, physical, and mental wellness experts.
• Professional development assistance and resources.
• Employee Referral Program.
• DailyPay option for wage payment.
• 401(k) with company match and immediate vesting, subject to service and age requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed