Key Holder/Barista (Part-Time) @ Hyatt Regency Hill Country

Event Network•San Antonio, TX

45d

About The Position

As a Keyholder / Barista, you deliver exceptional guest experiences while supporting daily store operations. The position combines retail sales and café service: preparing high-quality beverages and food, helping guests with merchandise, and supporting opening and closing procedures. You work with the management team to maintain service standards, meet sales goals, and create memorable guest experiences in a fast-paced environment.

Requirements

Friendly, outgoing personality and a strong hospitality mindset.
Strong communication, attention to detail, and organizational skills.
Ability to read, count, and complete required operational paperwork accurately.
Availability for mornings, evenings, weekends, and holidays.
Must be at least 21 years old for liquor sales, where applicable.
Ability to stand and walk frequently for up to 8 hours per shift, except during required breaks.
Frequent use of hands to prepare beverages, operate POS systems, and handle merchandise.
Ability to reach, stoop, kneel, or climb occasionally.
Ability to lift and move up to 40 pounds.

Nice To Haves

Previous experience as a keyholder, barista, or retail/food service associate.
Passion for coffee, beverages, and delivering exceptional guest experiences.
Experience with merchandising and maintaining visually appealing displays.
Basic knowledge of food safety practices.
Food Handler’s Card.

Responsibilities

Greet guests promptly and provide assistance and exceptional service.
Prepare and serve coffee, specialty beverages, and food items consistently and to quality standards.
Engage guests with open-ended questions and recommend products, beverages, and promotions.
Use suggestive selling to increase sales and enhance the guest experience.
Maintain knowledge of merchandise, beverages, promotions, and key performance indicators.
Educate guests about food, beverage, and retail offerings.
Support daily store operations, including opening and closing procedures.
Process transactions accurately through the POS system, including cash, cards, employee discounts, guest room charges, and hotel property charges.
Monitor and record daily waste.
Assist with merchandising and maintain visual presentation standards for food, beverages, and retail products.
Maintain store cleanliness and follow food safety and sanitation standards.
Follow company, hotel, and local health department guidelines.
Recognize and address potential security risks and protect company assets.
Follow applicable state and federal laws and policies relating to loss prevention, timekeeping, and store operations.
Collaborate with team members to achieve sales and service goals.
Foster a positive, inclusive, service-focused work environment.
Support leadership by modeling strong service standards and operational excellence.