Key Holder/Barista (Full-Time) @ Outrigger Honua Kai Resort and Spa

Event Network•Lahaina, HI

About The Position

As a Keyholder / Barista, you help deliver exceptional guest experiences while supporting the store’s daily operations. The role combines retail sales and café service, including preparing beverages, assisting guests with merchandise, and supporting opening and closing procedures. You work closely with the management team to maintain service standards, meet sales goals, and create memorable guest experiences in a fast-paced environment. The position also includes maintaining store cleanliness and food safety standards, supporting merchandising and visual presentation, processing transactions, and following company, hotel, and local health department guidelines.

Requirements

Friendly, outgoing personality and a strong hospitality mindset.
Strong communication, attention to detail, and organizational skills.
Passion for coffee, beverages, and delivering exceptional guest experiences.
Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to stand and walk frequently for up to 8 hours per shift, except during required breaks.
Ability to use hands frequently to prepare beverages, operate POS systems, and handle merchandise.
Ability to reach, stoop, kneel, or climb occasionally.
Ability to lift and move up to 40 pounds.
Ability to read, count, and complete required operational paperwork accurately.

Nice To Haves

Previous experience as a keyholder, barista, or retail/food service associate.
Experience with merchandising and maintaining visually appealing displays.
Basic knowledge of food safety practices.
Food Handler’s Card.
At least 21 years of age for liquor sales, where applicable.

Responsibilities

Promptly greet guests and offer assistance.
Prepare and serve coffee, specialty beverages, and food items consistently and to quality standards.
Engage guests to recommend products, beverages, and promotional items, and practice suggestive selling.
Maintain knowledge of merchandise, beverages, promotions, and key performance indicators.
Educate guests about food, beverage, and retail offerings.
Support daily store operations, including opening and closing procedures.
Process transactions accurately using the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
Monitor and record daily waste.
Assist with merchandising and maintain visual presentation standards for food, beverage, and retail products.
Maintain store cleanliness and follow food safety and sanitation standards.
Follow company, hotel, local health department, state, and federal requirements and policies.
Recognize and address potential security risks and protect company assets.
Collaborate with team members to achieve sales and service goals.
Foster a positive, inclusive, service-focused work environment.
Support leadership by modeling strong service standards and operational excellence.