Key Carrier

TJMaxx•Sandusky, OH

10d•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. The Key Carrier models exceptional customer service, helps create positive customer experiences, and supports store operations, Associate development, safety, and shrink-reduction efforts.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company-standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer-service issues, provide appropriate coaching to Associates, and use discretion with customer-service policies to satisfy customers.
Maintain accurate Associate coverage in service areas to support a positive customer experience.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates meeting service or hours requirements
Medical, dental, and vision coverage for Associates meeting service or hours requirements
Health savings account (HSA) for Associates meeting service or hours requirements
Health care flexible spending account (FSA) for Associates meeting service or hours requirements
Life insurance for Associates meeting service or hours requirements
Short- and long-term disability coverage for Associates meeting service or hours requirements
Paid parental leave for Associates meeting service or hours requirements
Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance