Key Carrier

The TJX Companies, Inc. • Owings Mills, MD

2d • $17 - $18 • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. They act as Manager on Duty in accordance with company policy and procedure, support store operations and customer service, and help guide and develop Associates. The role requires open availability, including nights and weekends, and the ability to work a flexible schedule.

Requirements

• Able to work a flexible schedule, including nights and weekends; the role requires open availability.
• Team player who works effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people and tasks.
• Able to act quickly under challenging circumstances.
• Capable of multitasking.
• Superior communication and organizational skills, with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience and role-model exceptional customer service.
• Promote honesty and integrity, and maintain confidentiality.
• Act as Manager on Duty in accordance with company policy and procedure.
• Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
• Address immediate customer service issues, coach Associates, and use discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those who meet service or hours requirements
• Medical, dental, and vision coverage for those who meet service or hours requirements
• Health savings account (HSA) for those who meet service or hours requirements
• Health care flexible spending account (FSA) for those who meet service or hours requirements
• Life insurance for those who meet service or hours requirements
• Short- and long-term disability for those who meet service or hours requirements
• Paid parental leave for those who meet service or hours requirements
• Paid holidays, vacation, and sick leave for those who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed