Key Carrier

The TJX Companies, Inc.•Corona, CA

1d•$19 - $19•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store according to store needs. The role requires open availability, including nights and weekends, and serving as a role model for exceptional customer service. The Key Carrier may act as Manager on Duty, support store operations and opening and closing procedures, help maintain appropriate Associate coverage, and communicate priorities and progress to management and Associates. The role also involves coaching and training Associates, addressing customer service concerns, supporting credit and loyalty programs and shrink reduction, and promoting a safe, compliant work environment.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty, integrity, and confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for those meeting service or hours requirements
Medical, dental, and vision coverage, for those meeting service or hours requirements
Health savings account (HSA), for those meeting service or hours requirements
Health care flexible spending account (FSA), for those meeting service or hours requirements
Life insurance, for those meeting service or hours requirements
Short- and long-term disability, for those meeting service or hours requirements
Paid parental leave, for those meeting service or hours requirements
Paid holidays, vacation, and sick time, for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance