Key Carrier

The TJX Companies, Inc.•Sandusky, OH

6d•$16 - $16•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally take on a leadership role as Key Carrier, maintaining all aspects of the store based on store needs. They must have open availability, including nights and weekends, and serve as role models for exceptional customer service. As Manager on Duty, the Key Carrier follows company policies and procedures, helps ensure the store team completes priorities according to the store plan, addresses customer service issues, and supports Associates through coaching, feedback, recognition, and training. The role also supports operational procedures, opening and closing, labor-law compliance, credit and loyalty programs, shrink reduction, and store safety. The position is at the HomeGoods store at 4020 Milan Rd Unit 910, Sandusky, Ohio. Starting pay is $15.50 to $16.00 per hour; actual pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks according to the store plan and prioritize as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures follow company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure compliance with labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.