Key Accounts Manager – Mining

Xylem•Salt Lake, UT

1d•$150,000 - $165,000

About The Position

The Business Development / Key Account Manager – Mining is a senior individual contributor responsible for leading Xylem’s strategy and relationships with a select portfolio of strategic mining customers. The role focuses on growing Xylem’s business within a small number of priority accounts by creating a differentiated, high-touch customer experience and making it easier for customers to work with Xylem. The manager develops an in-depth understanding of each customer’s operations, priorities, challenges, stakeholders, projects, and long-term plans, and serves as the primary connection between the customer and Xylem. Working alongside a small, dedicated account team, the manager coordinates internal resources to respond to customer needs effectively. The role leads through influence rather than traditional people-management authority, aligning cross-functional teams around customer priorities and ensuring commitments are followed through. It also identifies opportunities to expand Xylem’s presence across customer sites, applications, projects, and operations, with a stated goal of increasing Xylem’s share of business by $10M or more within existing strategic accounts.

Requirements

Bachelor’s degree in business, engineering, mining, or a related field, or equivalent relevant experience.
At least 7 years of experience in key account management, strategic sales, business development, technical sales, mining, industrial water, dewatering, pumping, or a related field.
Demonstrated experience managing and growing complex, strategic customer relationships.
Experience working with large customers involving multiple locations, stakeholders, decision-makers, or business needs.
Strong understanding of consultative selling and strategic account management.
Ability to navigate complex organizations and build relationships across operational, technical, commercial, and executive levels.
Demonstrated ability to coordinate cross-functional resources without direct reporting authority.
Strong business and commercial acumen.
Excellent communication, relationship-building, negotiation, and problem-solving skills.
Ability to travel regularly to customer and mining locations.

Nice To Haves

Direct experience within mining, mineral processing, dewatering, industrial water, or related industries.
Experience managing large national, regional, or enterprise-level accounts.
Understanding of mine water management, dewatering, pumping, water treatment, and related applications.
Experience developing multi-year strategic account plans.
Experience expanding relationships across multiple customer sites or operations.
Established relationships within the North American mining industry.

Responsibilities

Own the overall account strategy and customer relationship for a defined portfolio of mining customers.
Develop and execute comprehensive account plans and establish clear priorities and growth objectives for each account.
Build a deep understanding of customer operations, organization, priorities, investment plans, challenges, decision-making processes, and stakeholders.
Identify opportunities to expand Xylem’s presence across customer sites, applications, projects, and operations.
Serve as the primary commercial and operational point of contact and trusted partner for assigned customers.
Take ownership of customer needs and coordinate internal efforts to resolve issues, answer questions, develop solutions, and mobilize resources.
Provide strategic direction and coordination for a small team of resources dedicated to supporting assigned accounts.
Coordinate sales, service, engineering, operations, treatment, applications, and other resources as needed.
Lead through influence to align cross-functional teams around customer needs and ensure customer commitments are followed through.
Develop relationships across multiple levels and functions within customer organizations and maintain regular engagement with decision-makers, operational leaders, technical stakeholders, and other contacts.
Anticipate customer needs and represent Xylem’s broader capabilities rather than a single product, solution, or business line.
Identify and develop opportunities to increase Xylem’s share of business by $10M or more within existing strategic accounts.
Connect customer challenges with Xylem capabilities in dewatering, pumping, water management, treatment, service, and related solutions.
Maintain visibility into opportunities, customer priorities, competitive activity, and account growth plans, and measure progress against account objectives.
Serve as the voice of strategic customers within Xylem, translate customer priorities into internal actions, remove internal barriers, and maintain accountability and communication across the account team.