Key Account Manager - Automotive Mechatronics

GHSP•Holland, MI

1d•Hybrid

About The Position

GHSP is seeking a Key Account Manager to lead commercial relationships with strategic automotive customers for its electronic control technologies. The role owns account strategy, customer relationships, business development, RFQs, pricing, negotiations, contracts, and commercial support through program launch. The manager works closely with Engineering, Program Management, Customer Service, Quality, business units, and leadership to win profitable business and represent customer needs within GHSP. The position is hybrid in Holland or Novi, Michigan.

Requirements

Bachelor's degree required.
7–10 years of automotive sales or product development experience.
Experience leading customer development strategies for automotive customers.
Ability to develop and lead a global sales team in support of agreed strategies.
Strong technical curiosity and ability to understand products, technologies, and system needs and explain them clearly to customers and internal teams.
Confident negotiation and presentation skills, with the ability to work with customer purchasing, engineering, and executive leadership.

Nice To Haves

Degree in Electrical/Electronic Engineering or a related field.
Familiarity with electronic control technologies and the vehicle systems they serve.
Experience managing RFQ, quotation, and contract review processes with automotive OEM or Tier 1 customers.
Experience with program launch, commercial claims, and resolving contract or purchase-order discrepancies.
Working knowledge of competitor activity and market intelligence in automotive electronics.

Responsibilities

Own strategic customer account growth strategies, using business analysis and customer cycle plans to drive profitable growth across multiple GHSP technologies.
Build and maintain relationships throughout customer organizations, including purchasing, engineering, and senior leadership.
Partner with the business unit to develop competitive pricing and quotation strategies informed by market and competitor insights.
Lead RFQs from beginning to end, ensuring timely and accurate quotations, a clear win strategy, and disciplined use of sales processes and tools.
Negotiate new business contracts and commercial terms with GHSP stakeholders, ensuring final contracts reflect agreed terms and protect the business.
Secure tooling, prototype, and production purchase orders, and resolve quotation-to-PO discrepancies.
Represent the customer during program launch, coordinate customer needs across GHSP, and track open commercial issues.
Forecast existing business and identify growth opportunities in partnership with Customer Service.
Present to customers and advocate internally for customer needs and account strategy while balancing GHSP's interests with long-term customer partnerships.
Proactively de-escalate critical customer issues and manage commercial matters, including obsolescence claims, open economic issues, and at-risk customer situations.
Plan and host customer visits to GHSP facilities.
Set quarterly goals ("Rocks") in agreement with the manager.