Key Account Manager, Neuroscience - PA & South NJ Territory

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

2d•$133,000 - $230,000

About The Position

Johnson & Johnson Innovative Medicine is recruiting a Key Account Manager to support the East Region geography, covering Pennsylvania and South New Jersey. The role supports the Neuroscience team, which works across brain health conditions including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. Grounded in the company’s Credo and prioritizing patients, this role elevates district strategy and execution through enterprise influence, talent development, and cross-functional partnership. The Key Account Manager serves as a clinical and marketplace specialist in behavioral health, a strategic advisor to internal teams, and a business partner to customer systems. The role develops marketplace insights and account strategies, helps address access barriers, supports efficient care transitions, and aligns internal resources with customer needs. It also works with internal partners to execute brand strategies and pull-through while maintaining compliance with company guidelines.

Requirements

Bachelor’s degree required.
Valid driver’s license issued in one of the 50 United States required.
At least 7 years of experience in healthcare required.
At least 4 years of experience in a large account management and development role required.
Understanding of key healthcare influencers and ability to communicate market trends affecting the customer landscape beyond promoted Neuroscience therapeutic areas.
Experience and deep understanding of pharmaceutical and/or device reimbursement, including pharmaceutical benefits and medical-benefit buy-and-bill reimbursement.
Ability to maintain clinical knowledge of schizophrenia, schizoaffective disorder, depression, treatment-resistant depression (TRD), and other behavioral healthcare therapeutic areas.
Ability to analyze marketplaces and develop strategic marketplace insights.
Ability to collaborate, lead, and influence a cross-functional team.
Ability to work with ambiguity.
Ability to travel, including possible overnight and weekend travel, up to 25% of the time.

Nice To Haves

MBA preferred.
Two years of experience in the neuroscience therapeutic area and multiple sclerosis disease state preferred.
Living in the assigned geography preferred.
Skills listed include coaching, customer centricity, customer intelligence, industry analysis, interpersonal influence, market knowledge, neuroscience, pharmaceutical industry, pharmaceutical sales marketing, process improvements, revenue management, sales, sales enablement, sales territory management, sales trend analysis, strategic sales planning, and technical credibility.

Responsibilities

Deliver marketplace insights and serve as a strategic advisor for the Janssen coalition team.
Maintain clinical and marketplace expertise in behavioral health and the assigned geography, including customer needs, ecosystem operations, patient flow, access, and reimbursement.
Provide clinical and marketplace expertise for the Janssen Neuroscience portfolio and identify strategies to address access barriers.
Use quantitative and qualitative assessments to develop insights and strategic plans that capitalize on local market opportunities.
Align plans with customers’ short- and long-term business objectives and coordinate internal resources to address partner needs.
Educate customers and partners on requirements needed to support the Janssen Neuroscience portfolio.
Collaborate on plan development, align responsibilities, and hold the local coalition team accountable for execution.
Assess customer needs and convey knowledge and insights to field and internal leadership to inform local sales and marketing strategies.
Help align organizational readiness for emerging opportunities across the mental health landscape.
Identify, engage, and develop relationships with key individuals who influence care in behavioral health markets and systems.
Serve as a strategic behavioral health business partner to customers, using clinical expertise and account-management capabilities to support current and future therapeutic products.
Advise and empower provider systems to identify and implement initiatives that enable efficient care transitions.
Educate customers on market access and operational requirements that support patient access.
Deliver and ensure understanding of the appropriate value proposition in provider and payer accounts.
Collaborate with and lead action planning among internal field, home office, neuroscience, and other functional partners to execute brand marketing strategies, lead pull-through, and demonstrate company resources appropriately.
Communicate and align with internal partners on key areas of need and focus, leading without authority within cross-functional teams.
Balance short-term opportunities with longer-term market and customer development.
Consistently adhere to company compliance guidelines and updates.

Benefits

Company consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Eligibility to participate in the Company’s long-term incentive program.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with state-specific amounts for Colorado and Washington, subject to policy and date of hire.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time-off: 80 hours per calendar year.