About The Position
The Key Account Manager is responsible for making DRV-funded digital aftercare a standard part of clinic operations at rehabilitation clinics. The role develops clinic partnerships, leads onboarding from the first product demonstration through the first discharged patient, and expands usage over time. It combines sales, onboarding, account management, problem-solving, and representing customer needs internally. The role works with therapists, senior physicians, heads of therapy, IT teams, and clinic management. It is based in southern Germany or Austria and involves regular on-site clinic visits in Germany. The position reports to the DRV Channel Team Lead.
Requirements
- B2B healthcare experience selling to rehabilitation clinics or rehabilitation facilities, including knowledge of decision-makers, budget ownership, and sales-cycle length.
- Experience onboarding customers from the first demo to routine use and aligning therapy, administration, and management.
- German at C1 or higher, with the ability to conduct partner collaboration and negotiations confidently in German.
- Comfort working in English, the company language.
- Proactive, self-motivated, hands-on, and solution-oriented; able to set priorities, identify opportunities, and keep partnerships moving.
- Structured and process-minded, with an ability to build repeatable approaches and improve onboarding processes.
- Willingness to travel for on-site clinic visits.
Nice To Haves
- Experience with the German healthcare system, including payer and rehabilitation structures, ideally DRV rehabilitation and aftercare.
- Experience using AI tools across sales and account workflows.
Responsibilities
- Identify rehabilitation clinics and healthcare institutions, persuade decision-makers, and manage onboarding from the first demo to the first discharged patient.
- Work with therapy leadership and administration to integrate digital aftercare into routine clinic operations.
- Hold regular partner check-ins, maintain contact by phone and online meetings, and resolve problems promptly and pragmatically.
- Expand existing partnerships by increasing the number of departments, sites, and usage, and help develop new market segments.
- Bring customer feedback from clinic operations to the product team and collaborate with clinics to improve and expand myReha and nyra insights.
- Track partner discharges, activation rates, and aftercare units; maintain clean data and use it to guide partnerships.
- Develop playbooks, best practices, and benchmarks to make the work scalable.
- Take on internal projects with Product, Tech, and other teams.
Benefits
- Top-of-market salary
- Stock options with four-year vesting and a one-year cliff; vested options remain yours if you leave.
- Wiener Linien annual pass for Vienna-based employees
- Swapfiets for Vienna-based employees
- Learning and development budget
- Claude Pro and AI tools
- Vienna First District office with regular team events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
