Key Account Manager (m/w/d) B2B SaaS

Sunhat

9d • Remote

About The Position

Sunhat is hiring a Key Account Manager to deepen existing customer partnerships and grow annual recurring revenue through account expansion. The role is the strategic and commercial link between Sales and Customer Success, supporting customers as they realize the full potential of Sunhat’s proof-management platform for sustainability and compliance workflows.

The position owns the commercial development of existing accounts, identifies expansion opportunities, and leads contract negotiations. It also develops growth strategies for key accounts, coordinates closely with Customer Success to support retention and expansion, and shares customer needs and market trends with Product and Sales. The role can be performed fully remotely within Germany or from Sunhat’s offices in Cologne, Hamburg, or Berlin.

Requirements

• Substantial experience in account management or sales in a B2B SaaS environment.
• A proven track record of expanding existing accounts and realizing annual recurring revenue opportunities.
• Ability to engage confidently with management-level stakeholders.
• Ability to develop and persuasively present complex business cases.
• Ability to work closely with Customer Success Managers and connect commercial success with customer success.
• Independent, entrepreneurial approach with a strong sense of ownership.
• Confident communication in German and English.

Nice To Haves

• Experience with complex enterprise solutions.

Responsibilities

• Own the commercial development of existing customers.
• Identify upsell and cross-sell opportunities and lead contract negotiations through to successful close.
• Connect Sales and Customer Success, ensuring smooth handovers after initial deals and acting on commercial opportunities that emerge during customer operations.
• Develop individual growth plans for key accounts based on customers’ strategic goals.
• Show customers how Sunhat can support the scaling of their sustainability and compliance workflows.
• Work with Customer Success to prevent churn and grow Sunhat organically within customer organizations.
• Communicate market trends and customer needs to Product and Sales to continuously refine the go-to-market strategy.

Benefits

• Market-rate compensation package.
• Option to work fully remotely within Germany or use offices in Cologne, Hamburg, or Berlin.
• High scheduling flexibility to support work-life balance.
• MacBook and required software and tools.
• Professional development budget for courses, conferences, and more.
• Monthly €50 tax-free benefit for shopping vouchers or an Urban Sports Club membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed