(m/w/d)

shopware AG

About The Position

Shopware is seeking a Global People Operations Manager to deliver a consistent, compliant employee experience across its international workforce. The role owns operational coordination of international and US payroll, employment contracts, and country compliance, partnering with Finance, Legal, local counsel, payroll providers, and Employer of Record partners. It is a hands-on position in a fully cross-trained People Operations team, with a primary focus on international payroll, contracts, and employment compliance, as well as support for German employment processes and other People Operations activities. The manager coordinates end-to-end payroll across countries and the United States; prepares and maintains employment documentation; coordinates country compliance and expansion-related processes; administers variable compensation documentation and payroll inputs; supports Finance with payroll data, accruals, reconciliations, and audits; and collaborates across the employee lifecycle. The role also supports onboarding, offboarding, employee changes, benefits administration, HRIS maintenance, vendor relationships, and continuous improvement of People Operations processes. Success means delivering accurate, timely payroll; consistently completed contracts; well-tracked and appropriately escalated compliance obligations; effective provider management; dependable cross-country team coverage; and a clear, responsive experience for employees and managers. The position is EU/UK-based, with a preference for Germany or Spain, and is part of the People Operations team.

Requirements

Experience in international People Operations, global payroll, employment operations, HR operations, or a related field.
Experience coordinating payroll across multiple countries, including the United States.
Experience preparing or managing employment contracts and employment-related documentation.
Practical experience working with payroll providers, EORs, local counsel, or external employment advisors.
Working knowledge of international employment, payroll, and statutory compliance requirements.
Strong attention to detail and sound judgment when handling confidential employee and payroll information.
Experience with HRIS, payroll, contract-management, or EOR platforms.
Excellent communication, organization, and stakeholder-management skills.
Fluency in English is required.
Collaborative mindset and willingness to contribute across the full People Operations team.

Nice To Haves

German or another European language is a plus.

Responsibilities

Coordinate end-to-end international and US payroll, ensuring accurate and timely delivery.
Manage payroll inputs for hires, terminations, compensation changes, bonuses, benefits, leave, and other employee lifecycle events.
Coordinate payroll calendars, provider submissions, reviews, and issue resolution with internal and external partners.
Maintain payroll documentation, country requirements, and operational controls, and support payroll audits.
Prepare, coordinate, and maintain employment contracts, amendments, and other employment documentation across applicable jurisdictions.
Coordinate and operationalize country compliance with local counsel, payroll providers, and EORs.
Maintain country compliance calendars and playbooks covering employment, payroll, benefits, reporting, and statutory obligations.
Support country expansion, new employment arrangements, and updates to local requirements.
Translate country requirements into workable People Operations processes.
Coordinate documentation and administration of bonus plans, target agreements, and approved variable-pay changes.
Provide payroll and accrual inputs to Finance and help explain employee-related movements or discrepancies.
Partner with Finance on payroll data, accruals, reconciliations, and audit support; Finance retains responsibility for funding, accounting, and financial controls.
Work with Talent Acquisition, People Partners, managers, and employees to support the employment lifecycle.
Provide backup support for German employment processes and other People Operations activities.
Support onboarding, offboarding, employee changes, benefits administration, HRIS maintenance, and People Operations projects.
Share knowledge, document processes, and build resilient coverage across countries and functions.
Manage day-to-day relationships with payroll providers, EORs, HRIS vendors, and contract-management vendors.
Improve and scale payroll, HRIS, contract, and employee-data processes; identify opportunities to simplify, standardize, and automate work while maintaining data quality and compliance.