Manager Solutions Engineering (w/m/d)

Wire • Berlin, NY

22h • Hybrid

About The Position

Wire is hiring a full-time Manager Solutions Engineering to lead and develop its Solutions Engineering function. The role is responsible for team performance, technical engagement across the sales pipeline, and the quality of proposed customer solutions. The manager establishes clear priorities, capacity and accountability, and develops the team’s technical expertise, commercial judgment and customer capabilities.

Working closely with Sales, Marketing, Product, Engineering and customers, the manager leads the design of tailored solutions for public-sector and critical-infrastructure organizations in German, French and international markets. The role builds a scalable function that translates customer requirements into persuasive solutions, demonstrates measurable business value and enables commercial success. It owns Proof-of-Value processes, strengthens qualification and technical validation, and ensures proposed solutions transition smoothly into implementation.

Wire provides secure communications to governments, defense organizations and regulated companies across Europe. Its products support end-to-end encrypted messaging, calls and file sharing. Wire says its Government Edition has BSI approval for communications at VS-NfD level within its approved scope. The role is based at the Berlin office or remotely in Germany, with travel as needed for customer meetings and team collaboration. It is a permanent position, works 40 hours per week, and is expected to start as soon as possible.

Requirements

• At least 7 years of experience in Solutions Engineering, Sales Engineering, Technical Presales or comparable customer-facing technical roles in technology, SaaS, cybersecurity or enterprise software companies.
• Proven team leadership experience, including direct personnel management, performance management, coaching and career development.
• Strong experience translating customer requirements into practical technical solutions.
• Ability to lead discussions about enterprise software, security, integrations, and cloud and on-premises deployment models.
• Experience with the public sector, critical infrastructure or similarly security-sensitive organizations, and understanding of complex stakeholder environments and procurement processes.
• Experience with MEDDPPIC or a comparable qualification methodology and with Value-Based Selling principles.
• Proven experience designing and delivering Proofs of Value, Proofs of Concept, prototypes and demos with clear success criteria and outcomes that support commercial decisions.
• Experience building and improving Solutions Engineering processes, such as pipeline prioritization, capacity planning, documentation standards, technical enablement and reporting.
• Proven ability to create and review clear, precise technical proposals, tender responses and customer-facing documentation.
• Demonstrated ability to engage and influence technical and non-technical stakeholders at all levels.
• Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly, lead senior-level customer discussions and manage escalations confidently.
• Fluent German and English.
• Willingness to travel as needed for customer appointments, leadership meetings and team activities.

Responsibilities

• Lead the day-to-day operation and ongoing development of the Solutions Engineering function, ensuring transparency on pipeline, priorities, capacity and technical decisions.
• Manage Solutions Engineers, including goal setting, performance reviews, career development and ongoing coaching.
• Develop the team’s technical and commercial capabilities and set high standards for solution design, customer work and collaboration.
• Work with Sales, Marketing, Product and customers to analyze requirements and use cases, assess product fit, and design tailored solutions for public-sector and critical-infrastructure organizations.
• Align business, technical, security and functional requirements across the sales cycle, documenting assumptions, dependencies and product gaps.
• Lead complex technical discussions about Wire’s technology, security, features, functionality, deployment options and integrations.
• Directly support strategic customer projects, build trusted relationships and serve as the senior escalation point for technical issues.
• Define, own and continuously improve Proof-of-Value processes, with agreed scope, measurable success criteria, clear ownership and a defined path to a commercial decision.
• Oversee the creation and delivery of proofs of concept, prototypes and demos that show how Wire meets customer requirements.
• Work with Sales to apply MEDDPPIC and Value-Based Selling principles to qualify opportunities, identify technical risks and connect solutions to customer goals.
• Support the development of ROI analyses and business cases that demonstrate measurable business value.
• Own the quality and consistency of technical contributions to RFPs and RFIs, customer documentation, solution proposals and enablement materials.
• Establish practical standards, reusable assets and regular team routines to improve Solutions Engineering efficiency and consistency.
• Monitor and report pipeline coverage, team capacity, Proof-of-Value results, technical blockers and improvement priorities.
• Create, communicate and implement plans for continuous improvement of Solutions Engineering processes and ways of working.
• Translate customer feedback and market knowledge into clear input for Product, and collaborate with Marketing on customer success stories.
• Ensure a clean handover to Service Delivery, including aligned requirements, solution scope, technical commitments and open risks.
• Monitor industry trends, competing solutions and the development of Wire’s products.
• Shape the strategic goals of the Solutions Engineering function together with the department leadership.

Benefits

• 30 days of annual leave.
• Competitive salary and bonus structure.
• Annual professional development budget and access to learning resources.
• Hybrid working model combining flexibility and in-person interaction.
• Urban Sports Club membership.
• Fresh breakfast at the office, daily fruit, snacks, free soft drinks and premium coffee.
• Inclusive team emphasizing diversity, equality and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed