Key Account Manager- Responsable Grands Comptes

Mondelēz International • Montreal, QC

29d • CA$93,300 - CA$116,650 • Hybrid

About The Position

You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer. This role involves developing and driving broad customer relationships across all levels, with a key focus on building relationships at an appropriate level within the customer's organization. The Key Account Manager is responsible for executing the strategy for the customer, ensuring the delivery of the Joint Customer Business Plan (JCBP), and optimizing the use of resources to obtain more profitability in operations.

Requirements

• Customer-facing roles
• Growing revenue and market share
• Delivering results and problem solving
• Understanding multiple customers, go-to market strategies, structure and business practices
• Negotiating and influencing skills
• Strong interpersonal skills to build trust and credibility, with clear and confident communication abilities (written and verbal).
• Strong financial literacy (forecasting, ROI analysis, RGM), and ability to analyze data (scan, shipment, syndicated (i.e. Nielsen).
• Ability to coordinate with internal teams (sales, supply chain, marketing, finance) and strong project management skills to ensure flawless execution of key initiatives and customer programs.
• Comfort with data platforms (Power BI, Tableau, Excel, Salesforce TPM) and ability to translate data into compelling stories.
• Proven success in managing national accounts, developing, and executing annual business plans.
• Bachelor’s degree in business, Marketing, or related field (MBA a plus)
• 4-6 years of progressive CPG experience (strongly preferred).
• Deep understanding of Metro systems and familiarity with their organizational structure and planning cycles.
• Ability to come to the office 2-3 times a week and attend customer meetings, as required.

Nice To Haves

• MBA a plus

Responsibilities

• Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
• Execute the strategy for the customer.
• Ensure the delivery of JCBP (Joint Customer Business Plan).
• Optimize the use of resources in order to obtain more profitability in the operations.
• Établir et entretenir des relations générales avec les clients à tous les niveaux, en mettant l’accent sur l’établissement de relations à un niveau approprié au sein de la structure du client.
• Exécuter la stratégie pour le client.
• Assurer la mise en œuvre du plan d’affaires conjoint du client (PACC).
• Optimiser l’utilisation des ressources afin d’accroître la rentabilité des opérations.

Benefits

• Health insurance
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education related programs
• Enhanced vacation and holiday entitlements
• Competitive bonus program with a target of 12% and the possibility for overachievement based on performance and company results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level