Key Account Manager - Endocrinology - San Jose, CA
About The Position
The Rare Disease Key Account Manager works with stakeholders across assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment. The role addresses operational and access challenges related to appropriate therapies in Amgen’s rare disease therapeutic areas, with the goal of growing the rare disease business across assigned accounts and markets while supporting a reliable patient and customer experience. The KAM assesses account-level barriers and develops strategies to enable appropriate therapy access, strengthen clinic readiness, optimize buy-and-bill operations, and support treatment continuity. The position leads account planning and contracting opportunities, helps customers improve reimbursement and clinic workflows, and coordinates with internal commercial, medical, patient services, market access, trade, analytics, and brand partners. The role includes approximately 40–60% travel within an assigned geography for customer meetings, internal planning, and industry events.
Requirements
- One of the following education and experience combinations: doctorate degree and 2 years of sales and/or related account management experience; master’s degree and 4 years; bachelor’s degree and 6 years; associate’s degree and 10 years; or high school diploma/GED and 12 years.
Nice To Haves
- Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
- Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
- Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
- Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
- Understanding of clinic operations and site-of-care decision drivers.
- Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
- Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
- Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
- A patient-centered, compliant approach to customer engagement and solution development.
Responsibilities
- Assess account environments to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, diagnosis, and treatment.
- Develop and execute account plans aligned with customer priorities, portfolio growth, patient access, site-of-care needs, and treatment continuity.
- Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
- Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
- Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
- Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
- Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support access solutions.
- Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
- Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
- Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering, and patient financial navigation.
- Provide education, workflow support, and coordinated resources to strengthen sites’ readiness to initiate and maintain therapy.
- Help customers identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
- Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
- Share timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
- Monitor account performance and adapt priorities to meet agreed objectives compliantly.
- Maintain account plans, account affiliations, activity records, and opportunity documentation in required systems.
- Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.
Benefits
- Comprehensive employee benefits package, including medical, dental, and vision coverage; life and disability insurance; and flexible spending accounts.
- Retirement and Savings Plan with generous company contributions.
- Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
- Stock-based long-term incentives.
- Award-winning time-off plans and bi-annual company-wide shutdowns.
- Flexible work models, including remote work arrangements where possible.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
