Key Account Manager - Endocrinology - San Francisco, CA

Military Spouse Corporate Career Network•San Francisco, CA

1d•Onsite

About The Position

The Rare Disease Key Account Manager reduces time to diagnosis, increases appropriate patient identification, and improves speed to treatment by partnering with stakeholders in targeted accounts in therapeutic areas covered by Amgen's Rare Disease products. The role addresses operational and access challenges across assigned health systems, specialty clinics, infusion centers, and other sites of care, supporting appropriate therapy access and a reliable patient and customer experience. The Key Account Manager assesses account-level barriers and develops strategies to strengthen clinic readiness, optimize buy-and-bill operations, improve access, and support treatment continuity. The position collaborates with customer stakeholders and internal teams, including sales, medical, patient services, market access, trade, analytics, and brand partners. The role is based in the San Francisco, California area, with approximately 40–60% travel within an assigned geography.

Requirements

One of the following education and sales/account-management experience combinations: doctorate degree and 2 years; master's degree and 4 years; bachelor's degree and 6 years; associate's degree and 10 years; or high school diploma/GED and 12 years.
Experience in sales and/or related account management, at the level required for the applicable education pathway.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization, time to diagnosis, and time to treatment.
Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering, and patient financial navigation.
Provide education, workflow support, and coordinated resources to strengthen sites' readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Share timely, actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

Comprehensive employee benefits package, including health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.