Key Account Manager - Endocrinology-Ocular (Rare Disease) - San Francisco

Amgen•Thousand Oaks, CA

About The Position

The Rare Disease Key Account Manager is responsible for reducing time to diagnosis, increasing appropriate patient identification, and improving speed to treatment by partnering with key stakeholders in targeted accounts. The role addresses operational and access challenges related to appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care to grow the rare disease business. The KAM diagnoses account-level barriers and executes strategies to enable appropriate access, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey. The role includes developing account strategies, supporting contracting and access opportunities, optimizing buy-and-bill workflows, enabling sites of care, and coordinating cross-functional execution. It requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or Master’s degree and 4 years; or Bachelor’s degree and 6 years; or Associate’s degree and 10 years; or high school diploma/GED and 12 years.
Ability to manage competing priorities, work independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.
Approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

Responsibilities

Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, time to diagnosis, and time to treatment.
Develop and execute account plans aligned with customer priorities, portfolio growth, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Educate and support sites of care and coordinate resources to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

Health and welfare plans for staff and eligible dependents
Retirement and savings plan with company contributions
Medical, dental, and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program or sales-based incentive plan for field sales representatives
Stock-based long-term incentives
Time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements where possible
Career development opportunities