Key Account Manager - Endocrinology - San Francisco, CA

VetJobs • San Francisco, CA

3d • $173,021 - $234,088 • Onsite

About The Position

The Rare Disease Key Account Manager works to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with key stakeholders in targeted accounts. The role addresses operational and access challenges across assigned health systems, specialty clinics, infusion centers, and other sites of care to support appropriate therapy access and grow the rare disease business. The manager identifies account-level barriers and executes strategies to strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey.

The position develops account strategies, maps and engages clinical and administrative stakeholders, and turns account data into opportunity hypotheses, action plans, and performance reviews. It leads account contracting opportunities and works with internal partners on access solutions. The role also evaluates and improves buy-and-bill workflows, supports reimbursement readiness and site education, and coordinates cross-functional execution and account initiatives. Approximately 40–60% travel is expected within the assigned geography.

Requirements

• One of the following education and experience combinations: doctorate degree and 2 years of sales and/or related account management experience; master's degree and 4 years; bachelor's degree and 6 years; associate's degree and 10 years; or high school diploma/GED and 12 years.
• Ability to travel approximately 40–60% within an assigned geography, including for customer meetings, internal planning, and industry events.

Nice To Haves

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
• Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Understanding of clinic operations and site-of-care decision drivers.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
• Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
• Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

• Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization and time to diagnosis and treatment.
• Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
• Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
• Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
• Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
• Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
• Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Engage sites of care through education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
• Help customers identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Provide timely field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers.
• Monitor account performance and adapt priorities to meet agreed objectives compliantly.
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED