Key Account Manager II

Alliant Energy•Beloit, WI

11d•$85,000 - $95,000•Hybrid

About The Position

The Key Account Manager II manages and coordinates activities for accounts with substantial energy usage, including commercial and industrial customers, universities, and local municipalities. The position builds and maintains customer relationships, identifies energy-efficiency and growth opportunities, and helps customers address their energy and business needs. It negotiates, secures, or administers service contracts, tariffs, and agreements, while coordinating with account teams, field personnel, and company functions to deliver customer service and support long-term sustainability goals. This hybrid role supports major industrial and food-production customers in the Beloit and Janesville area. The position is expected to spend at least three days per week in the field visiting customers or working from the Beloit or Janesville Operations Center. Travel is required and may occasionally include overnight stays.

Requirements

Bachelor’s degree in business administration, marketing, engineering, economics, or a related area.
At least 3 years of related experience.
Valid driver’s license.
Willingness to travel; travel may include occasional overnight stays.
Effective interpersonal, verbal, and written communication skills.
Ability to interpret contract language and understand applicable tariffs.
Ability to use computer software, including email, word processing, spreadsheet, and project-management programs.
Ability to work effectively in a collaborative and inclusive work environment.

Nice To Haves

Experience in the utility industry and with commercial and/or industrial customer support or sales.
Basic knowledge of business economics and customer relations, with appropriate technical expertise to facilitate technical solutions.
Solid problem-solving skills and ability to work with others to find solutions to customer requests.

Responsibilities

Manage relationships with community and commercial and industrial customers; develop energy-efficiency opportunities and customer growth potential to improve satisfaction.
Research and analyze billing, energy use, pricing and contract options, utility investments, and related projects to assist customers.
Coordinate preparation and timely, accurate execution of utility customer contracts, ensuring services are accessible to meet customer needs.
Maintain an organized library of contacts and related documents in the corporate records management system (ECRM).
Work with economic and community development personnel to pursue new-load opportunities, including new businesses and expansions.
Help maintain the interruptible database, generate reports, maintain contact records, and initiate interruption notifications.
Help meet regulatory requirements while maximizing customer satisfaction with the notification process.
Learn and enforce safety rules and practices, encourage safe work behaviors, and promptly correct unsafe conditions and behaviors.
Understand the industrial parks in the assigned territories.
Perform other duties as needed to support company values and its purpose of serving customers and building stronger communities.