Key Account Manager II

Alliant Energy•Beloit, WI

13d•$85,000 - $95,000•Hybrid

About The Position

Alliant Energy is hiring a Key Account Manager II to support major industrial and food-production customers across the Beloit and Janesville area. This relationship-focused role involves visiting customers, learning their operations, solving business and energy needs, and building trusted partnerships in the communities served. It is hybrid, with an expectation to spend at least three days per week in the field visiting customers or working from the Beloit or Janesville Operations Center. The position manages and coordinates activities for customers with substantial energy use, including commercial and industrial customers, universities, and local municipalities. It negotiates, secures, or administers service contracts, tariffs, and agreements that meet customer needs and support their long-term sustainability goals. The role establishes and maintains credibility and communication with customers, account team members, field personnel, and company functions to deliver exceptional customer service.

Requirements

Three years of related experience.
Valid driver's license.
Willingness to travel, including occasional overnight stays.
Effective interpersonal, verbal, and written communication skills.
Ability to interpret contract language and understand applicable tariffs.
Ability to use computer software such as email, word processing, spreadsheet, and project management programs.
Ability to work effectively in a collaborative and inclusive work environment.

Nice To Haves

Bachelor's degree in business administration, marketing, engineering, economics, or a related area (preferred).
Experience in the utility industry and with commercial and/or industrial customer support or sales.
Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions.
Solid problem-solving skills and ability to work with others to find solutions to customer requests.

Responsibilities

Manage relationships with community and commercial and industrial customers, and develop energy-efficiency opportunities and customer growth potential to improve customer satisfaction.
Research and analyze billing, energy use, pricing and contract options, utility investments, and related projects to assist commercial and industrial customers.
Coordinate the preparation and timely, accurate execution of utility customer contracts, and ensure services are accessible to meet customer needs.
Maintain an organized library of contacts and related documents in the corporate records management system (ECRM) to facilitate rapid responses.
Work with economic and community development personnel to pursue new-load opportunities, including new businesses and expansions.
Help maintain the interruptible database used to generate reports, maintain contact records, and initiate interruption notifications.
Help ensure regulatory requirements are met while maximizing customer satisfaction with the notification process.
Learn, observe, and enforce safety rules and practices; encourage safe work behaviors and promptly correct unsafe conditions and behaviors.
Understand the industrial parks in the assigned territories.
Perform other duties as needed to support company values and its purpose of serving customers and building stronger communities.