Key Account Manager I

InComm Payments•Atlanta, FL

11d

About The Position

InComm Payments is seeking an entry-level Account Manager to grow and maintain its prepaid business at assigned retailers and maximize account productivity. Reporting to an experienced Sales Manager, the role supports the prepaid category through operational, marketing, and promotional initiatives intended to increase sales and profitability. The position involves coordinating with internal teams and retail partners, maintaining account information, monitoring inventory and replenishment, and helping resolve issues.

Requirements

At least 1 year of account management or related experience.
Strategic account planning skills.
Ability to create and analyze product sales reports using Microsoft Excel.
Ability and willingness to travel domestically by plane and/or car if needed.

Nice To Haves

Point-of-sale, marketing services, or sales experience.
Prepaid or gift card business experience.

Responsibilities

Communicate regularly with the Sales Manager and retailers to provide best-in-class product category support.
Plan and launch new products and programs.
Provide organizational support for merchandising, warehousing, marketing, fraud control, product replenishment, and related areas.
Act as the primary liaison with the InComm warehouse team for kitting and orders.
Assist with ongoing management of InComm Auto Replenishment and out-of-stock levels.
Secure inventory allocations from product owners and obtain ETAs for new products and initiatives.
Forecast needs for cards, graphics, and displays based on sell-through rates, expansion, and new stores.
Support business review presentations, promotion summaries, new partner or program proposals, and partner alliances.
Collaborate with merchandising teams on initiatives, resets, and resolving problems.
Review reports and photographs from merchandisers to confirm execution and compliance with account and retailer strategies.
Provide ongoing support, troubleshooting, and resolution for store-level, billing, and customer service issues.
Maintain databases, including master store lists, fixture lists by store, pricebooks, and InComm merchant program files.
Document issues requiring further action and communicate those actions in writing to responsible parties.
Oversee management and resolution of issues not resolved through Tier I and II customer service resources.
Perform miscellaneous job-related duties as assigned.