Key Account Manager B2B (m/w/d)
Leafworks
•Remote
About The Position
As a Key Account Manager (m/w/d), you will strategically and commercially develop selected existing customers. You will accompany them from the long-term customer relationship through identifying new potentials to closing deals. Together with our teams from Consulting and Technology, you will translate customer needs into suitable opportunities and solutions. This way, we better utilize existing potentials and position Leafworks as a strategic partner and trusted advisor for our customers.
Requirements
- Several years of experience in B2B Key Account Management / Strategic Account Management
- Own practical sales experience including commercial negotiation and closing
- Demonstrable experience in the active development of existing customers and cross-/upselling
- Experience with complex or explainable B2B solutions or services
- Ability to recognize customer needs and revenue potentials and develop concrete opportunities from them
- Experience in stakeholder management at various decision-making levels
- Experience in structured account, pipeline, and CRM management
- Fluent German and English
- Entrepreneurial thinking, self-responsibility, and consultative sales approach
Nice To Haves
- Software / SaaS background
- Consulting / advisory background
- Customer Experience / Customer Service
- IT / Technology environment
- Experience with long-term consulting or managed service models
- Experience with enterprise customers
Responsibilities
- End-to-end responsibility and active development of selected key accounts
- Understand customer requirements, challenges, and future needs and derive account plans from them
- Identify revenue potentials and develop cross-selling/upselling opportunities
- Build and develop relevant stakeholders and decision-makers up to IT/C-level
- Develop opportunities and suitable solution approaches together with Consulting and Technology
- Commercial responsibility from opportunity through offer and negotiation to closing
- Conduct strategic customer meetings and position Leafworks early on for relevant topics
- Keep an eye on long-term customer value and profitability of the accounts
- Manage account pipeline, forecasting, and CRM/HubSpot maintenance
Benefits
- Flexible working hours
- 100% remote work
- Provision of necessary equipment
- Opportunities for further education, training, or courses
- Regular exchange and feedback talks
- Long-term employment contracts
- Onboarding with a buddy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
