x) Nord

Base-IT

11d•Hybrid

About The Position

As a Key Account Manager (KAM) at Base-IT, this role is responsible for the development and expansion of strategic customer relationships in the Northern region. The focus is on medium-sized and enterprise customers, with a clear orientation towards Microsoft-based solutions, IT security, and managed services. The KAM acts as a trusted advisor between the customer, manufacturers (especially Microsoft), and Base-IT's internal technical units.

Requirements

Several years of experience in Key Account Management / IT Sales.
Very good network in the Northern region (customers, decision-makers, IT management).
In-depth knowledge of the Microsoft ecosystem (Cloud & Security).
Experience in dealing with enterprise customers and complex IT environments.
Understanding of managed services, SLA models, and long-term customer relationships.
Entrepreneurial thinking and ownership mentality.
High customer and service orientation.
Strong communication skills at management and C-level.
Structured, independent way of working.
Team player with interface competence between sales & technology.

Nice To Haves

Experience with public sector clients / tenders.
Knowledge in the area of IT Security & Compliance (e.g., NIS2).
Manufacturer certifications (Microsoft, Fortinet, Dell – not mandatory).

Responsibilities

Customer Management & Sales: Building, maintaining, and developing a stable customer network in the Northern region. Responsibility for existing customers (Key Accounts) including revenue, expansion, and retention goals. Identification of cross- & upselling potentials in the existing customer portfolio. Management of complex sales cycles from consulting through projects to managed services. Preparation and execution of customer appointments, workshops, and management presentations.
Manufacturer & Partner Relationships: Active maintenance of a manufacturer network focusing on: Microsoft (Cloud, Security, Modern Work, Data & AI), Dell Technologies (Server, Storage, Client), Barracuda / Fortinet / Cisco (Security, Network, Cloud Security). Close coordination with manufacturers on: Account strategies, joint customer activities, campaigns, incentives, and enablement programs. Utilization of manufacturer programs to increase value for customers and Base-IT.
Solution & Portfolio Understanding: Deep understanding of the Base-IT portfolio, especially: Microsoft 365 & Azure, Microsoft Security (Defender, Sentinel, Entra ID, Purview), Managed Service Security / SOC, Cloud & Hybrid Infrastructures. Translation of technical solutions into clear business value for decision-makers. Close collaboration with Presales, Consulting, and Operations.

Benefits

Performance-related pay with willingness for significant overpayment.
Attractive bonus model in addition to gross salary.
Possibility of a 4-day week.
Collaboration with internationally active customers.
Company car.
Company mobile phone, company notebook (private use possible), other IT equipment.
Flexible working hours & home office possible.
Attractive employee discounts.
Individual training and certifications.
Fresh fruit, as much coffee as you can drink, and many other surprises.
Legendary team events, including great company outings.
Numerous discounts, price reductions in fashion, leisure, technology.
Company bike.
Sport "200" company health care with free physiotherapy and massage.