Community Manager (m/f/x)
About The Position
The Community Manager will be responsible for managing TikFinity's Discord community, which consists of over 500,000 creators. This role involves acting as a liaison between the community and the product team, translating user feedback into actionable reports, and communicating product updates and roadmap themes back to the community. The position also requires engaging with the community through live sessions on TikFinity's TikTok account and coaching sessions on Discord. A key aspect of the role is maintaining a safe and welcoming server environment, planning community events, tracking community health, and identifying potential brand ambassadors.
Requirements
- Hands-on experience running an online community, not just being part of one. Discord preferred
- Fluent English, written, spoken, and on camera: going live in front of an audience is something you want to do, not something you'd endure
- Enough technical curiosity to reproduce a problem yourself before you report it
- A reliable daily presence, with the flexibility to be there when the community is most active
- Calm in heated moments: you de-escalate instead of feeding the fire
- Familiarity with streaming and creator culture, ideally TikTok LIVE
- Based in Germany or Austria, or within two hours of that time zone
Nice To Haves
- You've hosted streams or lives yourself
- Discord setup skills: bots, roles, permissions
- German language skills (part of the team works in German)
Responsibilities
- Keep the TikFinity Discord in view every day and make sure no question goes unanswered
- Turn community feedback into structured reports for the product team: real problem, user error, or just loud
- Communicate product updates, new features, and roadmap themes back to the community
- Go live on TikFinity's TikTok account and host on-air coaching sessions in Discord
- Keep the server safe and welcoming: guidelines, FAQs, de-escalation when discussions heat up
- Plan and run community events, from giveaways to challenges
- Track community health with simple, regular reporting: activity, sentiment, top topics
- Spot power users and turn them into ambassadors for TikFinity
Benefits
- Fully remote work
- Flexible hours
- Work on equal footing in a diverse international team
- Your feedback shapes what gets built
- Short paths to decisions
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
