Customer Account Representative (F/M/X)

Solvay•Houston, TX

3d•Hybrid

About The Position

Solvay is seeking a Customer Service Representative to join their Order-to-Cash (OtC) team. This role serves as the primary point of contact for customers, ensuring smooth interactions and efficient order management. The representative will collaborate with sales, logistics, and other departments to manage customer inquiries, process and monitor orders, and resolve customer issues. The goal is to contribute to customer satisfaction, loyalty, and positively impact the company's reputation and business efficiency.

Requirements

Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field.
Minimum of 3 years of experience in direct customer service, supply chain, or operations.
Customer Relationship Management skills.
Order-to-Cash process understanding.
Customer-centric mindset and team player.
Empathy and Resilience.
Analytical and problem-solving capability.

Nice To Haves

CRM software experience (e.g., Salesforce, SAP CRM)

Responsibilities

Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.
Process orders in cooperation with Account Managers, production sites, and the Logistics Department.
Tactically coordinate with production plants and demand planners to efficiently deliver to customers.
Collaborate with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
Monitor deliveries and payment behavior in coordination with the Credit team and settle the billing process.
Identify opportunities for process improvements to enhance the overall customer experience.

Benefits

Permanent contract
Hybrid working mode
Attractive and equitable pay
Bonus and/or other incentives
Solvay Cares program: minimum of 16 weeks of parenting leave for all employees
Healthcare coverage
Disability insurance coverage
Life insurance coverage
Solvay Solidarity Fund to support employees through hardship
Work-life balance promotion
Flexible approach to work part-time or hybrid work arrangements (depending on the type of job)
Employee assistance program with access to physical and psychological support
Prioritization of internal talents for career progression
Access to a training platform
Opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship
Free language courses in 24 languages