Key Account Manager, B2B

Circle K • Nashville, TN

1d • Remote

About The Position

Circle K is seeking a results-driven Key Account Manager (KAM) to manage and grow a portfolio of existing proprietary and third-party B2B customers within the Fleet and Truck segments across the United States. This individual contributor role is responsible for portfolio growth through increased adoption of Circle K proprietary solutions, share-of-wallet expansion, profitable contract negotiations, and development of long-term customer relationships through a consultative account management approach. The KAM works closely with Sales, Digital, Business Development, Product, Marketing, and Operations teams to execute account strategies, deliver measurable growth, and provide a consistent customer experience aligned with Circle K's B2B value proposition.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of B2B sales or account management experience managing major or key accounts.
• Proven success growing existing customer portfolios and driving retention, adoption, and revenue growth.
• Experience using Salesforce and other digital tools in a structured and proactive manner.
• Strong commercial acumen and contract negotiation experience.
• Strong customer-facing communication and presentation skills.
• Strong English language skills, both verbal and written.

Nice To Haves

• Experience in fuel, fleet, trucking, payments, mobility, or related industries preferred.
• Experience with consultative and relationship-based selling approaches preferred.
• Established network within the Truck or Fleet industries preferred.

Responsibilities

• Manage an assigned portfolio of existing proprietary and third-party customers across the U.S. Fleet and Truck segments, delivering monthly, quarterly, and annual KPI targets.
• Build trusted customer relationships using consultative and relationship-based account management practices.
• Identify and execute opportunities to transition customers from third-party solutions to Circle K proprietary products and services.
• Drive conversion of OON gallons to INN gallons through structured account strategies and implementation resources.
• Negotiate profitable contracts that support customer growth, retention, and long-term value.
• Execute upsell, cross-sell, and retention initiatives that improve portfolio profitability and customer engagement.
• Conduct competitive analysis and apply market insights to prioritize account activity and growth opportunities.
• Develop, maintain, and execute account plans aligned with team and organizational growth objectives.
• Prepare and lead Quarterly Business Reviews (QBRs) to communicate performance, value delivered, and growth opportunities.
• Ensure customers understand Circle K products, services, customer value proposition, and support offerings.
• Serve as the primary point of contact for assigned accounts and coordinate resolution of customer issues.
• Represent Circle K at customer meetings, industry events, and trade associations.
• Promote adoption of Circle K loyalty programs and initiatives that improve in-network gallon performance.
• Utilize Salesforce, Power BI, and other digital tools to manage customer portfolios and drive proactive account management.
• Partner with Digital Sales and Marketing teams to support targeted customer communications and engagement programs.
• Collaborate with Sales, Product, Marketing, Operations, and Customer Experience teams to deliver a differentiated customer experience.
• Provide accurate forecasting, reporting, and portfolio updates to the Senior Manager, Account Management.
• Uphold Circle K values: One Team, Do the Right Thing, Take Ownership, Play to Win, Make It Easy.
• Perform other job-related duties and responsibilities as assigned by the manager to support business objectives.

Benefits

• The Company complies with the Americans with Disabilities Act (ADA) and all applicable laws.
• Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.
• Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree