Key Account Manager Associate - Key Account Manager Principal

American Electric Power•Findlay, OH

1d•$74,551 - $151,133

About The Position

Responsible for retaining, expanding, and ensuring the overall satisfaction of strategically important managed accounts. The position takes an economic and business-development approach to customer experience and is accountable for developing and implementing programs and offerings, developing new business, providing customer service, negotiating and developing contracts, and building long-term relationships with customer decision makers. The role works with engineers, account managers, customer services, energy efficiency and economic development teams, operating-company departments, and, as needed, the Corporate National Account organization to meet goals and objectives. The posting covers multiple grade levels, from Associate through Principal, with increased qualifications at higher levels. At the Associate level, the role manages relationships with key decision makers, serves as a single point of contact for customer issues, coordinates resolution with operating-company departments, supports marketing products and services, and promotes energy-efficiency, demand-response, and energy-conversion programs. At higher levels, the role takes on progressively broader strategic-account responsibilities. The Principal level serves the most complex and influential accounts and develops a targeted marketing outreach program, including prioritization, targets, and value propositions.

Requirements

Bachelor’s degree in finance, business, engineering, communications, or a related field.
Associate level: experience in customer account management, business or economic development, and/or the utility industry is preferred but not required.
Key Account Manager level: 2 years of experience in customer account management, business or economic development.
Senior level: 5 years of experience in customer account management, business or economic development.
Principal level: 8 years of experience in customer account management, business or economic development.
Demonstrated communication and presentation skills, including excellent written and verbal communication skills.
Ability to travel to various locations for extended periods and work late into the evenings.
Demonstrated ability to build strategic internal and external relationships, political acumen, and initiative to manage resources, projects, and issues across business units, committees, and task forces.
Demonstrated successful leadership.
At the Principal level, an advanced degree or professional certification is required; examples include Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), MBA, Juris Doctorate (JD), or Certified Associate Project Manager.

Nice To Haves

Utility industry experience.
At the Key Account Manager and Senior levels, an advanced degree or professional certification is preferred; examples include Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), MBA, or Juris Doctorate (JD).

Responsibilities

Establish and maintain high-level relationships with key decision makers in assigned strategic customer organizations.
Retain and expand assigned accounts and support overall customer satisfaction.
Serve as a customer point of contact to identify critical issues and oversee plans to resolve them with relevant operating-company departments.
Develop and implement programs and offerings, develop new business, provide customer service, negotiate and develop contracts, and build long-term business relationships.
Work with engineers, energy-efficiency and economic-development groups, and AEP and operating-company business units to meet goals and objectives.
Market products and services to customers in identified industry segments and develop marketing strategies.
Engage operating-company leadership across executive, regulatory, operations, and customer-service functions on issues affecting assigned accounts.
Promote and support energy-efficiency and demand-response programs for assigned key accounts.
Promote and support energy-conversion programs for assigned key accounts.
At the Principal level, develop a marketing outreach program that prioritizes outreach and identifies target customers, product and service offerings, and value propositions.
At the Associate level, work with manager support and engage operating-company leadership on issues affecting assigned key accounts.