Key Account Manager

LG•Troy, MI

About The Position

LG Chem Uniseal is seeking an experienced Key Account Manager to lead and grow strategic automotive OEM and Tier 1 customer accounts. The position serves as the primary commercial representative for assigned customers and is responsible for building long-term customer relationships, driving profitable growth, managing commercial activities, and coordinating cross-functional efforts to support customer programs. The role requires a background in automotive sales and account management, with an understanding of OEM organizations, vehicle development cycles, and manufacturing operations. The Key Account Manager independently manages complex customer relationships, leads commercial discussions, identifies growth opportunities, and acts as a trusted business partner to customers and internal stakeholders. The position regularly interacts with office, laboratory, and manufacturing environments, as well as customer locations. Occasional exposure to manufacturing conditions may include moving equipment, noise, fumes, dust, temperature variations, and other production-related conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. LG Chem Uniseal is an equal opportunity employer. Visa sponsorship is not available; candidates must be authorized to work in the United States full-time without current or future employer sponsorship.

Requirements

Bachelor's degree in Business, Engineering, Marketing, or a related field.
At least 7 years of experience in automotive OEM, Tier 1, specialty chemicals, adhesives, manufacturing, or related industrial sales and account management.
Proven success managing strategic customer accounts and achieving business growth objectives.
Experience serving as the primary commercial contact for customers and leading customer-facing business activities.
Strong understanding of automotive OEM organizations, purchasing processes, vehicle development cycles, and launch management.
Demonstrated ability to build relationships with customer stakeholders at multiple organizational levels.
Experience coordinating cross-functional teams to support customer requirements and business objectives.
Strong communication, presentation, negotiation, and problem-solving skills.
Ability to analyze customer needs and develop strategic account plans.
Proficiency with Microsoft Office applications and CRM systems.
Ability and willingness to travel as required to support customer needs.
Must be legally authorized to work full-time in the United States without current or future employer sponsorship.

Nice To Haves

10 or more years of automotive OEM or Tier 1 account management experience.
Experience supporting adhesives, sealants, coatings, plastics, engineered materials, or related technical products.
Established relationships within automotive OEM or Tier 1 organizations.
Experience leading commercial activities for new business pursuits, vehicle launches, and strategic growth initiatives.
MBA or advanced technical degree.
Experience working in a global manufacturing environment.

Responsibilities

Serve as the primary commercial contact for assigned automotive OEM and Tier 1 customer accounts.
Build and maintain strategic relationships with customer stakeholders across purchasing, engineering, manufacturing, quality, program management, and leadership.
Develop and execute account strategies aligned with customer objectives and company growth initiatives.
Lead customer business reviews, strategic planning discussions, and executive-level communications.
Identify opportunities to expand existing business and secure new program awards.
Monitor customer satisfaction and ensure timely resolution of commercial and operational issues.
Achieve annual sales, profitability, and growth objectives for assigned accounts.
Lead commercial negotiations, pricing discussions, contract reviews, and business proposals.
Analyze customer requirements, market trends, and competitive activity to identify opportunities.
Present Uniseal technologies, capabilities, and value propositions to customers and internal stakeholders.
Support business case development for new products, applications, and market opportunities.
Understand customer technical requirements, product specifications, and performance expectations.
Coordinate with Engineering, R&D, Quality, Operations, and Supply Chain to support product launches and production programs.
Represent the voice of the customer internally and advocate for customer needs while balancing business objectives.
Support program execution, issue resolution, and customer communications throughout the product lifecycle.
Maintain knowledge of Uniseal products, technologies, manufacturing capabilities, and industry applications.
Lead internal cross-functional teams supporting customer programs and business objectives.
Coordinate company resources to fulfill customer commitments related to quality, delivery, cost, and service.
Communicate customer priorities, market intelligence, and business opportunities to leadership and stakeholders.
Partner with Finance, Operations, Engineering, Quality, and R&D on strategic planning and decision-making.
Participate in continuous improvement initiatives to enhance customer satisfaction and operational performance.
Monitor automotive industry trends, OEM initiatives, emerging technologies, and competitive developments.
Evaluate business growth opportunities in existing and prospective customer accounts.
Recommend strategies based on market conditions, customer trends, and competitive positioning.
Support long-term business planning and sales strategy development.
Travel as required to support customer needs.