Key Account Executive, Strategic Voice

Infobip•Chicago, IL

3d•Hybrid

About The Position

The Key Account Executive – Voice is an individual contributor within the regional structure and reports directly to the Squad Lead. The role focuses on identifying business opportunities with current and prospective high-touch Tier 1 (A, Ar) clients and selling Infobip products and services, with a dedicated focus on Voice solutions. The position proactively recommends communication and Voice use cases and supports client relationships through the first 12 rolling months after service activation, driving retention, cross-selling, upselling, acquisition, Voice adoption, onboarding, and usage growth. The role develops proposals that incorporate application, technical, and commercial requirements; manages account strategy, forecasting, and resource allocation; and works with the CSE and delivery teams on account planning, customer journeys, technical feasibility, deployment, Voice onboarding, routing, and BYOC integrations. It negotiates pricing and contractual terms, including Voice routing, coverage, and compliance considerations, and serves as a trusted advisor focused on customer satisfaction and Voice performance. As an experienced sales contributor, the Key Account Executive shares product knowledge and sales practices, mentors newly onboarded colleagues, and supports less experienced team members. The work is non-routine and highly complex, requiring advanced business and technical skills in Voice communications and infrastructure.

Requirements

Proven B2B sales, account management, or business development experience in telecommunications, CPaaS, UCaaS, VoIP, or the technology industry.
Experience managing strategic or enterprise accounts, building long-term customer relationships, and growing revenue through cross-selling and upselling.
Good understanding of Voice solutions and telecommunications technologies such as SIP Trunking, VoIP, Voice APIs, or WebRTC.
Ability to understand customer business needs and translate them into commercial solutions, collaborating with technical teams as needed.
Experience with account planning, pipeline management, forecasting, negotiations, and achieving revenue targets.
Ability to build relationships and engage with senior-level stakeholders at enterprise customers.
Strong presentation, communication, and negotiation skills.

Responsibilities

Sell products and services, including SIP Trunking, Voice API, WebRTC, Number Masking, Branded Calling, Authentication, and BYOC, directly or through partners to assigned Tier 1 (A, Ar) accounts within the designated territory.
Support end-to-end client relationships during the first 12 rolling months, driving retention, cross-selling, upselling, acquisitions, Voice adoption, onboarding, and usage growth.
Manage structured account acquisition after service activation and ensure Voice readiness and technical fit where applicable.
Develop solution proposals covering application needs and Voice-specific technical and commercial components.
Manage forecasting, account resource allocation, account strategy, and planning, while expanding engagement in key accounts and increasing Voice opportunities, traffic, and revenue.
Collaborate with the CSE on account plans and customer journey mapping, including technical scoping and feasibility for Voice use cases.
Negotiate pricing and contractual agreements, including commercial terms related to Voice routing, coverage, and compliance.
Build and maintain client relationships as a trusted advisor, supporting Voice performance, quality, and customer satisfaction.
Coordinate with service delivery teams on product deployment and ongoing delivery, including Voice onboarding, routing setup, and BYOC integrations.
Provide direction and mentorship to colleagues, sharing Voice product knowledge, best practices, and sales learnings.

Benefits

Performance-driven bonuses and regular compensation reviews.
Hybrid, office-first work arrangement with work-from-home flexibility and flexible working hours.
Employee Stock Ownership Plan (ESOP) participation and stock options.
Vacation and sick leave, special leave days, and additional leave for major life events.
Internal mobility, upskilling, and mentorship opportunities.
Onboarding, mentorship, and training programs.
Short- and long-term international mobility opportunities.
Medical, dental, and vision insurance.
Basic life insurance.
401(k) plan participation with company match.
Short-term and long-term disability insurance.
Wellness plan of up to $500 per year, prorated based on hire date.
Up to 23 vacation days accrued per year.
Up to nine sick days accrued per year, with up to nine sick days carried over annually.
Twelve weeks of paid parental leave.
Fourteen paid holidays annually.