Key Account Executive, Strategic Voice

Infobip•Chicago, IL

5d•$120,000 - $150,000•Hybrid

About The Position

The Key Account Executive – Voice is an individual-contributor role in the regional structure, reporting directly to the Chapter Lead. The position identifies business opportunities with current and prospective high-touch Tier 1 (A/Ar) clients and sells Infobip products and services, with a dedicated focus on Voice solutions. The role proactively recommends communication and Voice use cases that meet clients’ needs. The position supports client relationships through the first 12 rolling months, including retention, cross-selling, upselling, and acquisition, with particular emphasis on Voice adoption, onboarding, and usage growth. The Key Account Executive develops technical and commercial proposals, manages account strategy and sales forecasting, negotiates pricing and contractual terms, and coordinates with technical and delivery teams on Voice feasibility, deployment, routing, and integrations. As an experienced sales representative, the Key Account Executive also shares knowledge, mentors newly onboarded colleagues, and supports less experienced team members with technical and procedural questions, particularly those related to Voice products and best practices. The work takes place in a non-routine, highly complex environment requiring advanced business and technical skills in Voice communications and infrastructure.

Requirements

Proven B2B sales, account management, or business development experience in telecommunications, CPaaS, UCaaS, VoIP, or the technology industry.
Experience managing strategic or enterprise accounts, building long-term customer relationships, and growing revenue through cross-selling and upselling.
Good understanding of Voice solutions and telecommunications technologies such as SIP Trunking, VoIP, Voice APIs, or WebRTC.
Ability to understand customer business needs and translate them into commercial solutions, working with technical teams as needed.
Experience with account planning, pipeline management, forecasting, negotiations, and achieving revenue targets.
Ability to build relationships and engage with senior-level enterprise customer stakeholders.
Strong presentation, communication, and negotiation skills.

Responsibilities

Sell a subset of Infobip products and services, including SIP Trunking, Voice API, WebRTC, Number Masking, Branded Calling, Authentication, and BYOC, directly or through partners to assigned Tier 1 (A, Ar) target accounts in the designated territory.
Support end-to-end client relationships during the first 12 rolling months, including retention, cross-selling, upselling, and acquisitions, with a focus on Voice adoption, onboarding, and usage growth.
Manage structured account acquisition during the first 12 months after service activation, ensuring Voice readiness and technical fit where applicable.
Develop solution proposals covering the application’s technical and commercial components, including Voice-specific solutions.
Manage sales through forecasting, resource allocation, account strategy, and planning; expand relationships and footprint within key accounts and identify opportunities to grow Voice traffic and revenue.
Work with the CSE on account planning and customer journey mapping, including technical scoping and feasibility for Voice use cases.
Negotiate pricing and contractual agreements, including commercial terms related to Voice routing, coverage, and compliance.
Build and maintain client relationships as a trusted advisor, supporting healthy Voice performance, quality, and customer satisfaction.
Coordinate with service delivery teams on product deployment and ongoing delivery, including Voice onboarding, routing setup, and BYOC integrations.
Provide direction and mentoring to colleagues, sharing Voice product knowledge, best practices, and sales learnings.

Benefits

Performance-driven bonuses and regular compensation reviews.
Hybrid, office-first work arrangements with work-from-home flexibility and flexible working hours.
Employee Stock Ownership Plan (ESOP) participation and stock options.
Time off, special leave days, and flexible hybrid work arrangements tailored to local regulations.
Internal mobility, upskilling, and mentorship opportunities.
Onboarding, mentorship, and training programs.
Short- and long-term international mobility opportunities.
Medical, dental, and vision insurance.
Basic life insurance.
401(k) plan participation with company match.
Short-term and long-term disability insurance.
Wellness plan of up to $500 per year, prorated based on hire date.
Up to 23 accrued vacation days per year and up to 9 accrued sick days per year, with carryover of up to 9 sick days annually.
Additional leave for marriage, relocation, bereavement, and other major life events.
Twelve weeks of paid parental leave.
Fourteen paid holidays annually.