Key Account Energy Advisor

Idaho Power Company•Boise, ID

1d•Hybrid

About The Position

Idaho Power is looking for a Key Account Energy Advisor to join their Customer Operations team. This role serves as a trusted resource to provide customer solutions and technical expertise to resolve complex and sensitive issues for assigned key account customers (i.e., large commercial, industrial, special contract, and strategic customers). The advisor proactively develops, builds, and maintains strong relationships with customers as their trusted advisor by applying project-management practices to communication, planning, and follow-through. They maintain a high level of customer satisfaction and are highly effective in two-way communication, problem resolution, negotiation, with advocacy and influence on behalf of the company.

Requirements

Bachelor's degree OR Equivalent combination of formal education and experience
5 years of customer contact experience with demonstrated experience in marketing or relationship/account management
Knowledge of Electrical facilities operating and protection equipment
Knowledge of Electrical systems and equipment in large commercial and industrial applications pertaining to energy delivery equipment
Knowledge of Electrical utility distribution and transmission operations practices and procedures
Knowledge of Metering practices and requirements
Knowledge of Distributed energy technologies
Knowledge of Power quality issues and mitigation options
Knowledge of Economic development initiatives and new large load process
Knowledge of HVAC systems, lighting, pumps, and motors
Knowledge of Sales techniques and selling processes
Skills in Project coordination, public speaking, presentation, and negotiation
Skills in Customer-focused listening and interpersonal communication
Skills in Personal computers and related software applications including Microsoft Office
Ability to build and maintain strong customer relationships through established trust, critical thinking, and responsiveness
Ability to project management
Ability to facilitate projects
Ability to perform complex billing analysis
Ability to read architectural plans, plat maps, feeder maps, and work order maps
Ability to explain and interpret Company rules, regulations, and rates in detail
Ability to communicate effectively, both verbally and in writing, with various customer and management levels, including engineers and managers as well as corporate officers
Ability to work as a team member with all Company departments
Ability to be flexible and creative in approaching job duties
Ability to initiate action independently as needed with planning & organizing abilities leading to effective recommendations and decision making
Valid driver's license with an acceptable driving record
Ability to withstand confined spaces

Nice To Haves

Bachelor's or advanced degree in business, marketing, communication, engineering, or related field
10 years of experience in sales, marketing, customer service, or technical field related to utility/energy operations
Experience in communication and negotiation

Responsibilities

Serve as a trusted resource to provide customer solutions and technical expertise to resolve complex and sensitive issues for assigned key account customers.
Proactively develop, build, and maintain strong relationships with customers as their trusted advisor.
Apply project-management practices to communication, planning, and follow-through.
Maintain a high level of customer satisfaction.
Be highly effective in two-way communication, problem resolution, negotiation, with advocacy and influence on behalf of the company.
Respond to outages impacting their customers on a 24/7 basis.
Climb ladders and work in confined spaces at commercial and industrial buildings.
Perform essential functions of the position without posing a direct threat of harm to self, others, or property.