About The Position

The K-Beauty Sales Advisor (Retail Store Associate) serves as a key customer contact and supports a positive, engaging shopping experience through customer service, product knowledge, and store operations. The role includes advising customers on products, sharing information about promotions and loyalty programs, processing sales, merchandising and restocking, and helping maintain a clean, safe store. Duties may change based on business needs, and employment is at-will. This is a part-time position at the Stonestown Galleria in San Francisco, California. Store hours are Monday–Thursday 11:00 AM–8:00 PM, Friday–Saturday 10:00 AM–9:00 PM, and Sunday 11:00 AM–7:00 PM. Opening shifts may start 30–60 minutes before opening and closing shifts may end 30–60 minutes after closing. Availability for evenings, weekends, and holidays may be required. Pay is $17–$20 per hour, depending on experience and other stated factors; performance-based incentives may also be available where applicable. Eligible employees may have access to employee discounts on select products, select promotional products, and company-sponsored events, subject to eligibility requirements and company policy. New hires are subject to a 90-day introductory period, which does not change the at-will nature of employment.

Requirements

  • Strong customer service skills.
  • Ability to work effectively in a team environment.
  • Ability to stand for extended periods and perform physical tasks such as bending, reaching, and lifting up to 50 pounds, with or without reasonable accommodation.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the United States; employment sponsorship is not available.
  • Applicants must provide at least two professional references, including at least one former supervisor or manager who can speak to their customer service, sales, communication, and work performance.
  • Employment offer is contingent upon successful completion of a background check conducted in accordance with applicable laws.

Nice To Haves

  • At least 1 year of retail experience; beauty industry experience is preferred.
  • Bilingual ability in any language, especially Korean, Chinese, or Spanish.

Responsibilities

  • Greet customers and provide attentive, courteous service throughout their shopping experience.
  • Identify customer needs and recommend products based on individual preferences.
  • Provide accurate product information, including usage, benefits, and ingredients.
  • Inform customers about current promotions, events, and loyalty programs.
  • Operate the POS system and process transactions accurately and efficiently.
  • Package purchases neatly and provide gift wrapping upon request.
  • Assist with merchandising, restocking, visual displays, and store cleanliness, including opening boxes, mopping, and cleaning the bathroom.
  • Support inventory counts and other operational tasks as needed.
  • Maintain situational awareness on the sales floor to support store safety and loss prevention.
  • Collaborate with management on marketing initiatives, including in-store promotions and social media support.
  • Develop and maintain up-to-date product knowledge.
  • Accurately handle cash, credit cards, and other forms of payment.
  • Contribute to store sales goals and performance metrics.
  • Perform other duties as assigned by management.

Benefits

  • Employee discounts on select products.
  • Access to select promotional products.
  • Opportunities to participate in company-sponsored events.
  • Performance-based incentives may be available where applicable and in accordance with company policy and wage and hour laws.
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