Retail Store Manager - Stonestown Galleria

POP MART•San Francisco, CA

1d•$80,000 - $90,000•Onsite

About The Position

POP MART is seeking a Retail Store Manager to lead all aspects of its Stonestown Galleria store in San Francisco. The manager is responsible for delivering an exceptional customer experience, developing a high-performing team, and driving operational excellence. The role owns store performance, talent development, visual presentation, inventory management, and daily operations while building a culture that reflects POP MART’s creativity, energy, and commitment to service. The position reports directly to the District/Area Manager. The Store Manager oversees financial performance, including sales, payroll, expenses, and profitability; leads execution of product launches, limited-edition releases, and promotions; and uses business trends and retail KPIs to meet performance goals. The manager ensures compliant, efficient store operations and maintains a clean, organized, visually compelling environment that reflects the brand. The role also supports community events, pop-up activations, conventions, new store openings, and related initiatives. Flexibility to work evenings, weekends, holidays, and peak business periods is required, as is travel up to 10% when needed. Occasional collaboration with international teams outside standard business hours may be required.

Requirements

At least 3 years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Ability to work evenings, weekends, holidays, and peak business periods.
Ability to travel up to 10% as needed, including occasional collaboration with international teams outside standard business hours.
Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds; stand and walk for extended periods; frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
Ability to work in varying temperature conditions, including stockrooms and receiving areas.
Manual dexterity to safely operate standard stockroom equipment and tools.
Ability to multitask and respond effectively in a fast-paced retail environment.

Nice To Haves

Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands.
Experience collaborating with international or cross-functional teams.
Associate’s or Bachelor’s degree in Business, Retail Management, or a related field.

Responsibilities

Recruit, hire, coach, develop, and retain store leaders and associates.
Foster an inclusive, customer-first culture that reflects POP MART’s values and brand.
Conduct coaching, performance reviews, and development conversations; set expectations, recognize achievements, and hold team members accountable.
Build succession plans and develop internal talent for future opportunities.
Own store financial performance, including sales, payroll, expenses, profitability, and operational execution.
Drive sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction.
Analyze business trends and develop action plans to meet or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Create an engaging customer experience and ensure associates provide knowledgeable recommendations and meaningful interactions.
Represent the brand and its artists, characters, collectibles, and retail experience; resolve customer concerns and build loyalty.
Oversee daily store operations and ensure compliance with company policies, procedures, safety standards, and loss prevention practices.
Manage scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store environment.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams on merchandising initiatives and store updates.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART in the local community and help grow brand awareness and customer engagement.
Work evenings, weekends, holidays, and peak business periods as needed; travel up to 10% to support openings, meetings, training, or company initiatives.