Junk Route Operations Lead

1-800-GOT-JUNK?•Albany, NY

11d•$20 - $30

About The Position

The Junk Route Operations Lead is a full-time field leadership role with Southwind, a 1-800-GOT-JUNK? franchise group. The role begins with training across several levels, with a progression from Customer Experience Leader to Certified Sales Leader, Senior Sales Leader, and Operations. The position oversees daily logistics, route planning, scheduling, and teams of drivers and crew members to support excellent service delivery and business goals. Compensation is listed as $20–$30 per hour, including hourly base pay and profit share. The role combines customer service, on-site sales, truck and crew operations, junk removal, operational performance management, local outreach, and ongoing training. Work includes weekday and weekend shifts, and requires working in trucks as needed and repeatedly lifting at least 75 pounds. The position is described as full-time and offers a benefits package and opportunities for professional growth and development.

Requirements

At least 1 year of experience in logistics, KPIs, sales, dispatch, fleet, and/or management.
At least 21 years of age and a valid driver's license, required for insurance purposes.
Strong leadership and team-building skills.
Ability to work in a fast-paced environment, manage multiple priorities, and work in trucks as needed.
Ability to repeatedly lift at least 75 pounds.
Proficiency in Microsoft Office and operational software.
Strong customer service experience.
Confident in closing on-site sales and maximizing job value.
Personable, positive, and service-oriented.
Reliable, coachable, and able to adapt.
Strong, clear, professional, and solution-driven communication.

Nice To Haves

Experience in delivery, warehouse, retail, hospitality, sales, customer service, or general labor.

Responsibilities

Deliver exceptional service and create positive customer experiences.
Lead, train, and motivate drivers and crew members at client sites to ensure efficient and safe truck operations.
Drive and load trucks safely.
Remove junk from residential and commercial locations, including performing heavy and light lifting.
Oversee daily logistics, route planning, and scheduling.
Manage daily operations and monitor and improve operational performance and customer satisfaction metrics.
Collaborate with marketing on local outreach and customer acquisition.
Participate in daily recorded role-play scenarios for training, skill development, and performance improvement.