Junk Route Operations Lead
About The Position
Southwind is hiring a full-time Field Service Leader to train in Operations and progress through Customer Experience Leader, Certified Sales Leader, and Senior Sales Leader roles toward Operations. The position oversees daily logistics, route planning, and scheduling to support excellent service delivery, while managing drivers and crew members. The role combines customer service, sales, safe truck operations, junk removal, performance management, local outreach, and ongoing training. Compensation is $20–$30 per hour, including hourly base pay and profit share/commission.
Requirements
- At least 1 year of experience in logistics, KPIs, sales, dispatch, fleet, and/or management.
- At least 21 years of age and a valid driver's license, required for insurance purposes.
- Strong leadership and team-building skills.
- Ability to work in a fast-paced environment, manage multiple priorities, and work in trucks as needed.
- Ability to repeatedly lift at least 75 pounds.
- Proficiency in Microsoft Office and operational software.
- Strong customer service experience.
- Confidently close on-site sales and maximize job value.
- Personable, positive, service-oriented, reliable, coachable, adaptable, and a strong professional communicator.
Nice To Haves
- Experience in delivery, warehouse, retail, hospitality, sales, customer service, or general labor.
Responsibilities
- Deliver exceptional customer service with a positive attitude.
- Drive and load trucks safely; lead, train, and motivate drivers and crew members at client sites to support efficient and safe truck operations.
- Perform heavy and light lifting to remove junk from residential and commercial locations.
- Manage daily operations, monitor operational performance and customer satisfaction metrics, and work to improve them.
- Collaborate with marketing on local outreach and customer acquisition.
- Participate in daily recorded role-play scenarios for training, skill development, and performance improvement.
- Oversee logistics, route planning, and scheduling to support service delivery.
- Manage a team of drivers and crew members.
Benefits
- Hourly pay plus profit share and performance-based bonuses.
- Full benefits package with medical, vision, and dental coverage and retirement options.
- Opportunities for professional growth and development.
- Full-time hours consisting of four weekday shifts and one weekend shift.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
