Junk Route Operations Lead

1-800-Got-Junk?•Durham, CT

10d

About The Position

Southwind is hiring a full-time Junk Route Operations Lead for its 1-800-GOT-JUNK? franchise group. The role is part of the Field Sales & Service Team and trains across operations, progressing through Customer Experience Leader, Certified Sales Leader, and Senior Sales Leader before moving into Operations. The position oversees daily logistics, route planning, scheduling, and team members to support excellent service delivery and business goals. Compensation is $20–$30 per hour, including hourly base pay and profit share/commission. The role combines customer service, on-site sales, truck and crew leadership, junk removal, and operational performance management. The lead works at customer sites and in trucks as needed, handles heavy and light lifting, and participates in recorded role-play training. Southwind describes its work environment as fast-paced, varied, and team-oriented, with opportunities for professional growth. The company offers medical, vision, and dental coverage, retirement options, and performance-related compensation.

Requirements

At least 1 year of experience in logistics, KPIs, sales, dispatch, fleet, and/or management.
At least 21 years of age and a valid driver's license, required for insurance purposes.
Strong leadership and team-building skills.
Ability to work in a fast-paced environment, manage multiple priorities, and work in trucks as needed.
Ability to repeatedly lift at least 75 pounds.
Proficiency in Microsoft Office and operational software.
Strong customer service experience.
Clear, professional, and solution-driven communication.
Reliable, coachable, adaptable, positive, personable, and service-oriented.

Nice To Haves

Experience in delivery, warehouse, retail, hospitality, sales, customer service, or general labor.

Responsibilities

Deliver exceptional customer service and create positive customer experiences.
Drive and load trucks safely; lead, train, and motivate drivers and crew members at customer sites.
Perform heavy and light lifting to remove junk from residential and commercial locations.
Oversee daily logistics, route planning, and scheduling.
Manage daily operations and monitor and improve operational performance and customer satisfaction metrics.
Collaborate with marketing on local outreach and customer acquisition.
Participate in daily recorded role-play scenarios for ongoing training, skill development, and performance improvement.
Close on-site sales and maximize job value.