Junk Removal and Customer Service
About The Position
Southwind is hiring a Customer Experience Lead for its 1-800-GOT-JUNK? team in West Valley City, Utah. The role combines customer service, sales, and hands-on junk removal. Team members create positive customer experiences, discuss pricing, close on-site sales, provide clear estimates, and safely remove junk from homes and businesses. They also drive, navigate, and operate box trucks; training is provided. The position requires lifting, carrying, loading, and maneuvering items weighing 75+ pounds, while representing the brand with integrity and professionalism. The schedule is full-time, with 4–5 shifts per week: one mandatory weekend shift and 3–4 weekday shifts. Shifts last 8–10 hours and typically start at 7 a.m. or noon, depending on business needs. Candidates must be available for four weekdays and one weekend day each week. Compensation averages $22 per hour total and includes a base hourly rate, tips, uncapped profit share, performance incentives, and overtime. A valid DOT Medical Card is required to drive commercial vehicles; the company will arrange and cover the cost of obtaining DOT Medical Certification. The company describes advancement paths including Certified Sales Lead, People Development Lead, Operations Lead, Senior Sales, Director of People Development, Director of Operations, and General Manager, and says it promotes from within whenever possible.
Requirements
- Have a passion for sales and the ability to exceed customer expectations.
- Be friendly and personable, with a commitment to outstanding customer service.
- Be physically fit and enthusiastic about hands-on tasks.
- Be reliable, hardworking, and a positive contributor to the team.
- Have strong communication, problem-solving, and organizational skills.
- Maintain availability for four weekdays and one weekend day every week.
- Obtain and maintain a valid DOT Medical Card for driving commercial vehicles; the company covers the cost of obtaining the certification.
Responsibilities
- Create positive customer experiences through outstanding customer service.
- Lead pricing conversations, close on-site sales, and deliver clear estimates.
- Safely remove junk from homes and businesses.
- Drive, navigate, and operate box trucks.
- Lift, carry, load, and maneuver items weighing 75+ pounds.
- Represent the brand with integrity, professionalism, and a sharp appearance.
Benefits
- Tips
- Uncapped profit share and performance incentives
- Overtime
- Medical coverage
- Vision coverage
- Dental coverage
- Retirement options
- Career advancement pathways
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
