Junk Removal and Customer Service
About The Position
The Customer Experience Lead works on the 1-800-GOT-JUNK? LA Metro Field Sales & Service Team, delivering customer service and junk removal for homes and businesses. The role combines customer engagement, on-site sales, pricing and estimates, safe removal of junk, and driving and operating a box truck. The position is active and hands-on, with opportunities for advancement into sales, people development, operations, and management roles. This is a full-time position with 4–5 shifts per week: 3–4 weekdays and one mandatory weekend shift. Shifts last 8–10 hours and typically begin at 7 a.m. or noon depending on business needs. Candidates must be available for four weekdays and one weekend day every week. Compensation includes an hourly base rate, tips, uncapped profit share and performance incentives, and overtime. The posting lists a pay range of $27–$31 per hour and average total compensation of $29 per hour; it also mentions a base rate of $18.75 per hour. A valid DOT Medical Card is required to drive commercial vehicles. The company will arrange and cover the full cost of obtaining DOT Medical Certification.
Requirements
- Passion for sales and ability to exceed customer expectations.
- Friendly, personable approach and dedication to outstanding service.
- Physical fitness and enthusiasm for hands-on tasks.
- Reliability, hard work, and a positive contribution to team culture.
- Strong communication, problem-solving, and organizational skills.
- Maintain availability for four weekdays and one weekend day each week.
- Valid DOT Medical Card for driving commercial vehicles; the company will cover the cost of obtaining DOT Medical Certification.
Responsibilities
- Deliver outstanding customer service and create positive customer experiences.
- Lead pricing conversations, close on-site sales, and provide clear estimates.
- Safely remove junk from homes and businesses.
- Drive, navigate, and operate box trucks.
- Lift, carry, load, and maneuver items weighing up to 75+ pounds.
- Represent the company with integrity, professionalism, and a sharp appearance.
Benefits
- Tips, uncapped profit share, and performance incentives.
- Overtime.
- Medical, vision, and dental coverage.
- Retirement options.
- Company-funded DOT Medical Certification.
- Career advancement opportunities and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
