Junk Removal and Customer Service

1-800-GOT-JUNK? • Boise, ID

6d • $19 - $23

About The Position

Southwind, a 1-800-GOT-JUNK? franchise group, is hiring a Customer Experience Lead for its Boise, Idaho team. The role combines hands-on junk removal, customer service, driving, and on-site sales. The successful candidate will create positive customer experiences, remove items safely from homes and businesses, operate box trucks after training, and represent the company professionally. The position offers opportunities for advancement, with promotion from within whenever possible.

This is a full-time role with 4–5 shifts per week, including one mandatory weekend shift and 3–4 weekday shifts. Shifts last 7–10 hours and typically start at 7 a.m. or noon based on business needs. Candidates must be available four weekdays and one weekend day each week. Compensation includes an hourly base rate, tips, uncapped profit share and performance incentives; the posting lists an average total compensation of $23 per hour and a pay range of $19–$23 per hour. Overtime is also mentioned.

A valid DOT Medical Card is required to drive commercial vehicles. The company will arrange and cover the full cost of obtaining DOT Medical Certification.

Requirements

• Be dependable, reliable, and hardworking, and contribute positively to the team culture.
• Be friendly and personable, with a commitment to outstanding customer service.
• Be physically fit and enthusiastic about hands-on tasks.
• Have strong communication, problem-solving, and organizational skills.
• Have a passion for sales and a knack for exceeding customer expectations.
• Obtain and maintain a valid DOT Medical Card for driving commercial vehicles; the company covers the cost of obtaining the certification.
• Maintain availability for four weekdays and one weekend day each week.

Responsibilities

• Create positive customer experiences through outstanding customer service.
• Lift, carry, load, and maneuver items weighing 75 pounds or more.
• Safely remove junk from homes and businesses.
• Drive, navigate, and operate box trucks; training is provided.
• Represent the brand with integrity, professionalism, and a sharp appearance.
• Lead pricing conversations, close on-site sales, and provide clear estimates.

Benefits

• Tips, uncapped profit share, performance incentives, and overtime.
• Full benefits package including medical, vision, and dental coverage and retirement options.
• Career advancement pathways and promotion from within whenever possible.
• The company covers the full cost of obtaining DOT Medical Certification.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed