Junk Removal and Customer Service
About The Position
Southwind is hiring a Customer Experience Lead for its 1-800-GOT-JUNK? Sacramento team. This active, hands-on role combines customer service, on-site sales, and junk removal. The successful candidate brings energy, professionalism, and salesmanship to each job, creates positive customer experiences, provides estimates, and safely removes items from homes and businesses. The role also involves driving, navigating, and operating box trucks; training is provided. Team members may progress into sales, people development, operations, and general management roles, with promotion from within whenever possible. The position is full-time, with 4–5 shifts per week, including one mandatory weekend shift and 3–4 weekday shifts. Shifts last 8–10 hours and typically start at 7 a.m. or noon depending on business needs. Candidates must be available for four weekdays and one weekend day each week. Compensation averages $29 per hour total, with a stated pay range of $27–$31 per hour, plus tips, uncapped profit share, performance incentives, and overtime. A valid DOT Medical Card is required for driving commercial vehicles; the company will arrange and cover the cost of certification.
Requirements
- A passion for sales and the ability to exceed customer expectations.
- A friendly, personable approach and commitment to outstanding customer service.
- Physical fitness and enthusiasm for hands-on tasks.
- Reliability, a strong work ethic, and a positive contribution to team culture.
- Strong communication, problem-solving, and organizational skills.
- A valid DOT Medical Card for driving commercial vehicles; the company will arrange and cover certification costs.
- Availability for four weekdays and one weekend day each week.
Responsibilities
- Create positive customer experiences through outstanding customer service.
- Lead pricing conversations, close on-site sales, and provide clear estimates.
- Safely remove junk from homes and businesses.
- Drive, navigate, and operate box trucks.
- Lift, carry, load, and maneuver items weighing up to 75+ pounds.
- Represent the brand with integrity, professionalism, and a sharp appearance.
Benefits
- Tips, uncapped profit share, and performance incentives.
- Overtime.
- Medical, vision, and dental coverage.
- Retirement options.
- Career advancement opportunities and promotion from within whenever possible.
- Company-paid DOT Medical Certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
