Junior Territory Manager-Ultrasound

Probo Medical•Boston, MA

18d

About The Position

The Junior Territory Manager for Probo Medical LLC develops professional relationships with customers and educates them about the company’s offerings. The role develops and services a client base within a 3-to-4-hour geographical radius, providing diagnostic ultrasound equipment service and solutions tailored to client needs. Solutions include ultrasound service and probe repair, ultrasound systems and replacement probes for sale, rentals, training, and system applications. The position is eligible for a regional bonus pool and does not have a commission structure. The role also performs preventive maintenance and troubleshooting, responds to service requests, completes field and administrative documentation, and develops a profitable territory through service work, service contracts, parts, and equipment sales. It may include remote technical support and diagnostics. The territory manager is responsible for delivering and installing ultrasound systems sold within the territory and ensuring the equipment works and meets client expectations. The position requires travel up to 50–60% of the time.

Requirements

High school diploma or GED and an associate degree or equivalent from a two-year university or technical school, or at least 2 years of related experience, or an equivalent combination of education and experience.
Knowledge of computers and PC competency, including use of Microsoft Office Suite products.
Ability to operate an automobile.
Valid driver’s license, good driving record, and ability to pass a motor vehicle record check.
Ability to meet customer-required certification and credentialing requirements for facility access, which may include drug testing and immunizations.
Creative problem-solving ability.
Strong organizational and multitasking skills, self-discipline, and ability to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to work independently to achieve assigned goals and objectives.
Strong organization and communication skills to exceed customer expectations.
Strong interpersonal skills to develop relationships and remain prompt and courteous.
Ability to travel up to 50–60% of the time.
Ability to work seated at a computer for 8 hours per day.
Ability to frequently stand, walk, sit, and drive for long periods; use hands and fingers; reach with hands and arms; speak; and hear.

Nice To Haves

Experience with diagnostic ultrasound equipment is highly preferred, especially in a field service environment.
An established customer base.

Responsibilities

Learn about customers and establish rapport with them.
Schedule and perform preventive maintenance.
Grow revenue by offering solutions and products aligned with the service portfolio.
Respond to service requests in a timely manner.
Complete and submit applicable field service reports for invoicing.
Develop a profitable territory through service, service contracts, parts, and system sales.
Build expertise on ultrasound manufacturers and models by studying manuals, attending training, and using available resources.
Troubleshoot and resolve issues encountered during service calls.
Follow internal procedures for defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
Complete administrative duties within established company and regulatory timeframes, including timesheets, service work orders, expense reports, preventive maintenance records, installation documents, and site and service documentation.
Provide remote telephone support, technical assistance, and diagnostics to healthcare customers and field partners when requested, escalating issues when appropriate.
Deliver and install ultrasound systems sold within the geographical territory, verify equipment operation, meet client expectations, and learn about clients’ equipment portfolios and needs.
Assist with expiring maintenance contract renewals, billable services, probe sales, equipment sales, and probe repair sales.
Monitor applicable facility safety and environmental conditions and report deficiencies in accordance with the Probo Safety Manual.