Manager, Ultrasound

Parkland Health

About The Position

The Manager, Ultrasound leads ultrasound services at Parkland’s Women’s and Infant’s Specialty Health (WISH) Clinic, which provides services to high-risk OB/GYN patients in Maternal Fetal Medicine. The position manages assigned staff and resources to support optimal services and safe patient care, coordinates with other area managers to achieve departmental goals, and serves as a liaison to physicians, administration, patients and families, and other disciplines. The role is intended for an experienced service-line manager with a record of success in a large-scale, high-volume, high-acuity, complex acute-care hospital system. The manager oversees quality improvement, patient safety, financial and budget management, staffing and employee development, clinical technology and systems, patient satisfaction, and equipment purchasing and maintenance. The position may perform exams and procedures as needed and handles selected medications within the scope of licensure. It also cultivates working relationships across the organization and keeps current with developments, regulations, and requirements relevant to the department.

Requirements

Graduate of an accredited imaging program with at least an Associate’s degree in Sonography.
Eight years of related healthcare experience, including two years of leadership experience; an equivalent combination of education and experience may substitute for the experience requirements.
If hired in Women’s Services, Registered Diagnostic Medical Sonographer (RDMS) credential with a specialty in OB/GYN or Fetal Echocardiography (FE) from ARDMS.
Current Healthcare Provider (BLS Level) CPR course completion card upon arrival, from the American Heart Association, American Red Cross Rescuer, or Military Training Network.
Demonstrated supervisory, management, and leadership skills.
Excellent time-management and organizational skills.
Ability to understand departmental operations, including workflow, requirements, and staff logistics.
Effective communication skills and patient-centered, patient-valued behaviors.
Ability to operate various types of imaging equipment used in procedures.
Intermediate skills in MS PowerPoint, Excel, and Word for educational sessions and departmental projects.
Experience with PACS and electronic medical records; Parkland uses Epic.
Financial management and budget skills.

Nice To Haves

Bachelor’s degree in a healthcare field or business administration.

Responsibilities

Manage assigned staff and resources to provide optimal services and safe patient care, and coordinate with other area managers to meet common departmental goals.
Act as a liaison to physicians, administration, patients and families, and other disciplines.
Manage quality practices and collaborate with medical staff and administration to assess operations and evaluate quality.
Analyze jobs and work processes and implement changes to improve effectiveness, productivity, efficiency, and patient access.
Direct and evaluate performance-improvement projects, track and trend outcomes using performance indicators, and organize and facilitate departmental quality initiatives.
Review delays, medical record audits, and other practice feedback; respond to patient-safety posts and investigations within established expectations.
Manage departmental finances and resources, develop operating and capital budgets, use benchmarks for cost and staffing, and adjust resources to changing volume and acuity.
Monitor service volume, revenue, cost, cost per unit of service, coding, and charge capture; develop and implement action plans to correct variances and maintain data integrity.
Select, train, schedule, supervise, motivate, and evaluate staff; delegate responsibilities; support employee development and satisfaction; and meet departmental expectations for turnover and retention.
Coordinate with information technology divisions on implementation, maintenance, upgrades, and optimization of systems such as the EMR and PACS; participate in user groups and oversee modality-equipment connectivity.
Communicate system changes, provide technical guidance, and troubleshoot system and equipment issues.
Perform exams and procedures as needed and access and handle selected medications within the scope of licensure.
Identify and recommend initiatives to improve processes and internal and external customer satisfaction; monitor satisfaction results and meet or exceed annual patient-satisfaction goals.
Oversee equipment purchasing, maintenance, repair, troubleshooting, and vendor contact; collaborate with clinical engineering to ensure equipment is safe and properly maintained.
Maintain positive working relationships with management, physicians, nurses, hospital staff, students, and vendors to support patient care and departmental goals.
Stay current with developments and trends in the field through professional activities and integrate relevant knowledge into work practices.
Maintain knowledge of applicable rules, regulations, policies, laws, and guidelines; develop internal controls that support compliance with laws, accreditation requirements, and health-plan requirements.
Develop and monitor annual departmental budgets, goals, and objectives that support Parkland’s mission and objectives.
Make recommendations regarding employee discipline, up to and including termination.