Junior Territory Manager-Ultrasound

Probo Medical•Boston, MA

About The Position

The Junior Territory Manager for Probo Medical LLC visits customer accounts to develop professional relationships and educate clients about the company’s offerings. The role develops and services a client base within a 3-to-4-hour geographical radius, providing diagnostic ultrasound equipment service and solutions tailored to client needs. Solutions include ultrasound service, probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications. The position is eligible for a regional bonus pool and does not have a commission structure. The manager performs preventative maintenance, responds to service requests, troubleshoots equipment issues, completes field service and administrative documentation, and develops a profitable territory through service, contracts, parts, and equipment sales. The role may also provide remote technical support and diagnostics. It is responsible for delivering and installing ultrasound systems sold within the territory and ensuring they work and meet client expectations. Travel may be required up to 50–60% of the time.

Requirements

High school diploma/GED, an associate degree or equivalent from a two-year university or technical school, or at least two years of related experience, or an equivalent combination of education and experience.
Knowledge of computers and proficiency with Microsoft Office Suite products.
Self-starter.
Ability to operate an automobile.
Valid driver’s license, good driving record, and ability to pass a motor vehicle record check.
Ability to meet customer-required certification and credentialing conditions for facility access, which may include drug testing and immunizations.
Creative problem-solving ability.
Strong organizational and multitasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to work independently to achieve assigned goals and objectives.
Strong organizational and communication skills to exceed customer expectations.
Strong interpersonal skills to develop relationships and communicate promptly and courteously.
Ability to work seated while using a computer for eight hours per day.
Ability to frequently stand, walk, sit, and drive for long periods.
Ability to use hands and fingers, reach with hands and arms, speak, and hear.

Nice To Haves

Experience with diagnostic ultrasound equipment, especially in a field service environment, is highly preferred.
An established customer base is a plus.

Responsibilities

Learn about customers and establish rapport with them.
Schedule and perform preventative maintenance.
Generate revenue growth by offering solutions and products aligned with the service portfolio.
Respond to service requests in a timely manner.
Complete and submit applicable field service reports for invoicing.
Develop a profitable territory through service work and sales of service contracts, parts, and systems.
Build expertise in ultrasound manufacturers and models by studying manuals, attending training, and consulting coworkers and other resources.
Troubleshoot and resolve issues during service calls.
Follow internal procedures for defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
Complete administrative work within established company and regulatory timeframes, including timesheets, service work orders, expense reports, preventative maintenance records, installation documents, and site and service documentation.
Provide remote telephone support, technical support, and diagnostics to healthcare customers and field partners when requested, escalating issues when appropriate.
Deliver and install ultrasound systems sold within the geographical territory, confirm equipment functionality, meet client expectations, and learn about the client’s equipment portfolio and needs.
Assist with expiring maintenance contract renewals, billables, probe sales, equipment sales, and probe repair sales.
Travel up to 50–60% of the time.
Monitor office safety and environmental conditions at the designated facility and report deficient conditions according to the Probo Safety Manual.