Junior System Administrator

Vibrint • Hanover, MD

6d

About The Position

Vibrint is hiring a Junior System Administrator to support employees, endpoint devices, Microsoft 365, and day-to-day IT operations. The role provides hands-on experience and opportunities to develop skills for future System Administrator I or Engineering Technician positions. The successful candidate will work with a collaborative, security-conscious team and support users across multiple locations. U.S. citizenship and eligibility to obtain and maintain a U.S. Government security clearance are required.

The position includes providing user support; configuring, maintaining, and tracking devices and software; supporting account administration and security; monitoring system health and backups; documenting procedures; and helping automate routine work. Regular travel within Maryland, Virginia, and New Jersey may be required, as may occasional after-hours support for maintenance or incidents.

Requirements

• A bachelor's degree in computer science or a related field expected within the next six months, or three years of relevant experience.
• Familiarity with Microsoft 365, Windows 11, Linux, and basic networking.
• Strong troubleshooting, customer service, and communication skills.
• Ability to manage competing priorities, follow procedures, and collaborate with a team.
• Curiosity, initiative, and willingness to learn.
• U.S. citizenship and eligibility to obtain and maintain a U.S. Government security clearance.

Nice To Haves

• Hardware repair, fault isolation, and hands-on technical support experience.

Responsibilities

• Provide friendly, responsive IT support through ServiceNow, phone, chat, and onsite assistance across multiple offices.
• Troubleshoot Microsoft 365, Windows, macOS, Linux, printers, applications, and network connectivity.
• Assist employees with account setup, device configuration, password resets, MFA enrollment, and meeting support.
• Support onboarding and offboarding by provisioning accounts, assigning access, and removing permissions.
• Deploy, configure, patch, and maintain Windows 11 and macOS devices using Intune and Windows Autopilot.
• Maintain accurate inventory and asset records, including loaner laptops and cellular hotspots.
• Assist with hardware assembly, repair, testing, shipping, and lifecycle support.
• Package, test, and deploy software; track changes; and support applications including Adobe, Druva, and ServiceNow.
• Administer Microsoft 365 accounts, groups, permissions, shared mailboxes, distribution lists, and licenses using least-privilege principles.
• Support phone extensions, voicemail, wireless allow lists, VLAN assignments, and port security.
• Monitor backups, system health, endpoint compliance, and required logging; report failures and help resolve issues.
• Assist senior IT and cybersecurity staff with vulnerability remediation and email quarantine reviews.
• Maintain knowledge articles, user instructions, procedures, configuration records, and operational reports.
• Develop and maintain PowerShell scripts to automate routine tasks.
• Participate in IT projects, technical training, integration planning, and process improvements while building cloud and security skills.
• Travel within Maryland, Virginia, and New Jersey as needed, and provide occasional after-hours support for maintenance or incidents.

Benefits

• Competitive salary
• Annual merit-based salary increase and discretionary bonus program
• 401(k) plan with a company maximum 9% contribution
• 11 paid federal holidays
• 160 hours of paid time off
• Medical, dental, vision, life, and short- and long-term disability insurance
• Employee assistance program
• Professional development allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level