Junior Microsoft System Administrator

Amentum•Fort Belvoir, VA

1d•$115,000 - $130,000•Onsite

About The Position

The Junior Microsoft System Administrator supports end-user IT automation and administration for the Army Data Capabilities Division (DCD). The role facilitates access, identification, discovery, integration, and dissemination of relevant intelligence reporting and serves as a point of contact between DCD and identified organizations on intelligence knowledge management and data lifecycle and architecture issues. The position installs, configures, administers, monitors, and maintains end-user equipment, software, and operating systems; supports conference-room computer, video-teleconference, and voice systems; and manages customer requests, trouble tickets, documentation, and equipment inventories. It is based at an open office work desk within a SCIF and follows a Monday-Friday schedule of eight hours per day, with core hours from 0900 to 1500. After-hours on-site response is required for system or application malfunctions. Candidates must have a current TS/SCI clearance and the ability to obtain a polygraph, a high school diploma, at least three years of relevant experience, and a DoD 8140.03 IAT Level II/Intermediate certification (Security+). The posted compensation range is $115,000–$130,000. Amentum describes its workplace as drug-free and requires successful completion of drug screening as a condition of employment.

Requirements

High school diploma.
At least three years of relevant experience.
Current TS/SCI security clearance and ability to obtain a polygraph.
DoD 8140.03 IAT Level II/Intermediate certification (Security+).
Excellent customer service skills.
Three years of experience with Windows Server 2016 or greater.
Three years of Active Directory experience.
Three years of experience with Windows desktop versions 10 and 11.
Three years of experience with Windows 365 Office.
Three years of progressively responsible desktop support and administration experience, including support, troubleshooting, and management of workstations, monitors, VTC, and printers.
Three years of experience imaging operating system installations, installing and patching software, and troubleshooting software configurations.
Three years of experience with MS laptop imaging, operating system installations, software installation and patching, and software configuration troubleshooting.
Three years of experience with equipment inventory management and turn-in processes.
Two years of printer support and maintenance experience.
Experience working in government/DoD unclassified and classified environments.
Availability to provide after-hours on-site support when required.

Responsibilities

Install, configure, administer, and monitor end-user IT automation equipment, including baseline imaging, performance optimization, patching, and updates to hardware and operating systems.
Perform maintenance and functionality checks of two conference rooms to ensure computer, video-teleconference, and voice IT equipment is operational; submit and track trouble tickets and coordinate with external support directorates to restore functionality.
Identify, prioritize, track, and resolve end-user automation and IT hardware and software issues to maintain at least 99% system availability.
Provide monthly or as-requested inventory and automation capability matrices for DCD workspace and associated equipment.
Analyze technical support requests and provide potential technical solutions and courses of action within 10 business days of receipt.
Test automation equipment and end-user applications immediately after configuration changes and software deployments to validate system operation and performance.
Respond to customer support requests and contact customers by the end of the business day to confirm receipt and provide an approximate completion time.
Develop and maintain SOPs, TTPs, system architecture guides, and diagrams for DCD end-user automation equipment and hardware configurations in accordance with organizational templates and policies.
Notify the Government of unscheduled system outages within 30 minutes and record each outage in the operations log within four hours.
Monitor and take responsibility for trouble tickets assigned to the Desktop Support Administration branch, assign tickets for resolution, and prioritize them in line with organizational availability goals.
Coordinate with the Property Book Office on equipment issue and turn-in; manage asset inventories and update the database when equipment is added, moved, or deleted.
Provide after-hours on-site support for system or application malfunctions, responding within two hours of notification. Escalate unresolved issues to the Project Manager after two hours on site; the Project Manager provides hourly telephonic updates to the COR and TTM until resolution.
Fulfill applicable safety, quality, operational, and environmental requirements and responsibilities.