Junior System Administrator

Vibrint•Hanover, MD

About The Position

Vibrint is hiring a Junior System Administrator to support Microsoft 365, endpoint devices, and day-to-day IT operations in a collaborative, security-conscious environment. The role offers hands-on experience and opportunities to develop skills for future System Administrator I or Engineering Technician positions. The successful candidate will help keep employees connected, devices secure, and systems operating smoothly across multiple offices. The position provides user support through ServiceNow, phone, chat, and onsite assistance; troubleshoots operating systems, applications, printers, and network connectivity; and supports account and device setup, onboarding, offboarding, and meeting needs. It also involves deploying and maintaining Windows 11 and macOS devices, managing inventory, assisting with hardware and software lifecycle tasks, administering Microsoft 365, supporting telephony and network access, and monitoring backups, system health, compliance, and logging. The administrator will maintain documentation and operational records, develop PowerShell scripts for routine automation, and participate in IT projects, training, integration planning, and process improvements. The role requires U.S. citizenship and eligibility to obtain and maintain a U.S. Government security clearance. It supports users across multiple locations and may require regular travel within Maryland, Virginia, and New Jersey, as well as occasional after-hours support for maintenance or incidents.

Requirements

A bachelor's degree in computer science or a related field expected within the next six months, or three years of relevant experience.
Familiarity with Microsoft 365, Windows 11, Linux, and basic networking.
Strong troubleshooting, customer service, and communication skills.
Ability to manage competing priorities, follow procedures, and collaborate with a team.
Curiosity, initiative, and willingness to learn.
Must be eligible to obtain and maintain a U.S. Government security clearance.
U.S. citizenship is required.

Nice To Haves

Experience with hardware repair, fault isolation, and hands-on technical support.

Responsibilities

Provide responsive IT support through ServiceNow, phone, chat, and onsite assistance across multiple offices.
Troubleshoot Microsoft 365, Windows, macOS, Linux, printers, applications, and network connectivity.
Support account setup, device configuration, password resets, MFA enrollment, and meeting support.
Support onboarding and offboarding by provisioning accounts, assigning access, and removing permissions.
Deploy, configure, patch, and maintain Windows 11 and macOS devices using Intune and Windows Autopilot.
Maintain accurate inventory and asset records, including loaner laptops and cellular hotspots.
Assist with hardware assembly, repair, testing, shipping, and lifecycle support.
Package, test, and deploy software; track changes; and support applications including Adobe, Druva, and ServiceNow.
Administer Microsoft 365 accounts, groups, permissions, shared mailboxes, distribution lists, and licenses using least-privilege principles.
Support phone extensions, voicemail, wireless allow lists, VLAN assignments, and port security.
Monitor backups, system health, endpoint compliance, and required logging; report failures and help resolve issues.
Assist senior IT and cybersecurity staff with vulnerability remediation and email quarantine reviews.
Maintain knowledge articles, user instructions, procedures, configuration records, and operational reports.
Develop and maintain PowerShell scripts to automate routine tasks.
Participate in IT projects, technical training, integration planning, and process improvements.
Travel regularly within Maryland, Virginia, and New Jersey as needed to support users across locations.
Provide occasional after-hours support for maintenance or incidents.