1742 - Junior System Administrator
About The Position
Sigma Defense is seeking a motivated Junior System Administrator with a strong help desk background and solid communication skills. The role supports daily IT operations, assists with system administration tasks, and helps maintain a reliable technical environment for end users. It is suited to someone early in their IT career who is eager to learn and grow within a dynamic team. The position provides Tier 1–2 support for hardware, software, and network issues; assists with Windows desktop and server administration; and contributes to IT asset management, onboarding and offboarding, incident documentation, and process improvements. The candidate must be a U.S. citizen and possess or be able to obtain a Top Secret security clearance or higher. A bachelor's degree in Computer Science or a related field is required.
Requirements
- 1–2 years of experience in an IT help desk or technical support role.
- Strong customer service mindset and excellent written and verbal communication skills.
- Basic hands-on experience with Windows Server environments, such as Active Directory and Group Policy.
- Familiarity with Windows 10/11 administration and troubleshooting.
- Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
- Must be a U.S. citizen.
- Must possess or have the ability to obtain a Top Secret security clearance or higher.
- Bachelor's degree from an accredited college or university in Computer Science or a related field of study.
Responsibilities
- Provide Tier 1–2 help desk support for hardware, software, and network issues.
- Install, configure, and troubleshoot Windows desktops, laptops, and peripherals.
- Assist with basic Windows Server tasks, including user account management, group policies, permissions, and routine maintenance.
- Monitor system performance and escalate issues as needed.
- Support incident tracking and documentation through the ticketing system.
- Help maintain inventory of IT assets and equipment.
- Contribute to onboarding and offboarding processes, including accounts, equipment, and access.
- Communicate clearly and professionally with end users, technical staff, and management.
- Follow established IT procedures and contribute to improvements where appropriate.
Benefits
- Dental and vision insurance
- Medical insurance, including HSA, FSA, and DFSA plans
- Life and AD&D coverage
- Employee Assistance Program (EAP)
- 401(k) plan with company matching contributions
- 160 hours of paid time off (PTO)
- 12 floating holidays
- Educational assistance
- Highly competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
