Junior Salesforce Health Cloud System Administrator
About The Position
Leidos is seeking a Junior Salesforce Health Cloud System Administrator to support the daily administration, configuration, operation, and maintenance of an enterprise Salesforce Health Cloud environment for the Department of Defense (DoD) and Defense Health Agency (DHA). The system supports healthcare contact center operations, including patient engagement, care coordination, case management, appointment scheduling, and referral management, and integrates with Amazon Connect and other enterprise healthcare systems. The administrator performs routine system administration, user and access management, configuration, data maintenance, troubleshooting, and approved system changes. The role provides Tier 2 application support and works with senior Salesforce administrators, developers, cybersecurity personnel, and program operations teams to maintain a secure, reliable, and efficient Salesforce environment. The position also supports testing and deployment, documentation, access reviews, audits, and compliance with applicable DoD/DHA cybersecurity, privacy, access management, and change control requirements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and 2–4 years of relevant experience, or a master's degree with less than 2 years of relevant experience. Equivalent experience may be considered in accordance with Leidos policies.
- At least 1 year of hands-on Salesforce administration or configuration experience.
- Working knowledge of Salesforce administration concepts, including users, profiles, permission sets, roles, objects, fields, page layouts, reports, and dashboards.
- Familiarity with Salesforce declarative configuration tools, including Flow Builder and validation rules.
- Understanding of enterprise application support, incident management, and change management processes.
- Experience troubleshooting application configuration, user access, and data-related issues.
- Ability to follow established technical procedures, document configuration changes, and resolve routine to moderately complex technical issues.
- Strong analytical, troubleshooting, technical documentation, communication, and collaboration skills.
- Ability to work independently on assigned tasks and collaborate effectively with senior technical personnel and operational stakeholders.
- Ability to meet applicable DoD/DHA personnel security and suitability requirements.
Nice To Haves
- Salesforce Certified Administrator.
- Salesforce Platform App Builder certification or equivalent configuration experience.
- Experience administering Salesforce Health Cloud, Service Cloud, or other Salesforce enterprise applications.
- Familiarity with Salesforce Government Cloud Plus or Government Cloud Plus – Defense environments.
- Experience supporting DoD, DHA, VA, or other federal healthcare programs.
- Familiarity with healthcare operations, patient engagement, referral management, care coordination, or contact center workflows.
- Experience using Salesforce Data Loader, Salesforce Inspector, or comparable administration tools.
Responsibilities
- Perform daily Salesforce administration, including user provisioning, account updates, permission sets, role assignments, and access management.
- Execute approved moves, adds, and changes involving users, organizational assignments, security permissions, queues, and application configurations.
- Configure and maintain Salesforce standard and custom objects, fields, page layouts, record types, list views, and application settings.
- Implement approved configuration changes using Salesforce Flow Builder, validation rules, assignment rules, and other declarative tools.
- Create and maintain Salesforce reports, dashboards, list views, and operational reporting capabilities.
- Perform approved data imports, updates, exports, and data quality activities using Salesforce administration tools.
- Provide Tier 2 application support by troubleshooting user access, configuration, workflow, and data-related issues.
- Monitor application performance, scheduled jobs, system notifications, and integration errors using available monitoring tools.
- Escalate complex application defects, integration failures, and issues requiring custom development to senior administrators or the Tier 3 development team.
- Support operational integrations with Amazon Connect and other enterprise systems, including contact center workflows and associated data exchanges.
- Assist with sandbox configuration, testing, validation, and deployment of approved system changes and application releases.
- Maintain system documentation, configuration inventories, standard operating procedures, and troubleshooting guides.
- Support periodic user access reviews, configuration audits, and remediation of identified security issues.
- Ensure system administration activities comply with applicable DoD/DHA cybersecurity, privacy, access management, and change control requirements.
- Collaborate with senior administrators, developers, cybersecurity personnel, and operational stakeholders to resolve issues and improve platform reliability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
